Student Services Officer

1 day ago

Parramatta, Australia Blue Bay College Full time

**Responsibilities**
- Be the first point of contact for students, staff or visitors to Blue Bay College campus;
- Attend to phone or in-person roster reception inquiries, records and pass messages accurately;
- Monitor student welfare and well-being through review of records (attendance, academic results, etc) and identify students who may be at risk;
- Contact students who are at risk, or potentially at risk, and provide personalised support and advice with external referrals where required;
- Respond to referrals of students who may need assistance from academic and non-academic staff;
- Provide confidential and sensitive counselling for students as required;
- Contribute to the development and maintenance a culture of care and a safe environment for all students;
- Work collegially in a team environment;
- Arrange meeting room, tea/coffee for corporate guests if required
- Maintain a record of student contacts and consultations, action agreements;
- Support the Academic Manager in all duties related to student well-being;
- Assist with event management on campus;
- Filing, reporting, fees collection, maintain students/ agents’ inquiries in friendly and proficient manner.
- Comply with the Institute's policies including matters related to Occupational Health and Safety and Equal Opportunity;
- Wear corporate uniform if required.
- Other duties as required by the Academic Manager and/or Campus Director.

**Skills and experience**
- A post-secondary qualification (preferably counselling, education, social work);
- Demonstrated experience and success in providing personal support services in an educational context;
- Strong communication skills and commitment to customer service;
- Commitment to principles of diversity and inclusion and experience working with culturally diverse customers;
- Ability to work in a team.

**Job Type**: Casual

**Salary**: From $22.00 per hour

**Benefits**:

- Referral program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Parramatta, NSW 2150: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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