Student and Academic Services Officer

Western Sydney University International College (WSUIC) is a TEQSA accredited Higher Education Provider, located in Parramatta (Sydney). We are a pathway college, offering a personalized academic environment designed to enable domestic and international students to gain entry into a Western Sydney University bachelor degree. Our college is a joint venture between Western Sydney University and Navitas. Western Sydney University is a modern, forward-thinking, research-led institution at the heart of Australia's fastest-growing and most economically significant region. Ranked in the top 2% of universities worldwide, over 85% of its assessed research is rated 'World Standard' or above. The University is ranked #1 globally and nationally in the Times Higher Education University Impact Rankings (2022, 2023, and 2024) for its commitment to the United Nations' Sustainable Development Goals. Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Western Sydney University International College offers University Foundation Studies and Diploma programs for students that have not met the direct entry requirements into Bachelor degrees at Western Sydney University.

Job Description

The Student and Academic Services Officer (Full-Time, Continuing) provides comprehensive administrative and academic support to ensure the smooth operation of academic governance, student services, and compliance processes. Based at Western Sydney University International College, Parramatta, the role involves assisting the Academic Director and Course Convenors with academic processes including misconduct management, student-at-risk tracking, timetabling, learning guide management, and examination coordination. The officer also supports the reception function, handles student enquiries, enrolment variations, student engagement, and manages welfare arrangements for under-18 students. Strong collaboration with internal teams, meticulous record keeping, and timely communication are essential components of the role. Detailed description below:

Academic Support

• Assist the Academic Director in academic governance processes, including preparing agendas, collating documentation, recording meeting minutes, and coordinating sub-committee meetings.
• Support the Academic Director and Convenors in managing academic misconduct processes.
• Maintain an accurate and confidential Academic Misconduct Register, Special Consideration Register etc.
• Coordinate student-at-risk interviews in collaboration with Course Convenors.
• Maintain detailed records and registers for student interventions and follow-up actions.
• Assist Course Convenors in preparing and updating teaching and exam timetables.
• Upload and update Learning Guides on Moodle, ensuring alignment with approved unit outlines.
• Manage rollovers of academic systems and Moodle sites at the end of each teaching session in consultation with Convenors.
• Assist in the preparation and coordination of internal and external academic reports.
• Maintain the currency and accuracy of procedures manuals for academic processes.
• Collaborate effectively with the Student Services team and other stakeholders.
• Administer examination process including management of invigilators.
• Undertake additional administrative tasks or responsibilities as required by the Academic Director

General administration and Student Support

• Provide high quality support for the College/Campus reception including responding to telephone, email and in-person enquiries on a range of student related matters.
• Assist in Publication of grades and print outs of transcripts and testamur.
• Assist in organising student engagement activities.
• Monitor the welfare and safety arrangements of Under 18 students in accordance with relevant legislation.
• Maintain and manage updates and rollover of documents on the Student Portal.
• Process students' variations to enrolment and maintain accuracy of CoEs.
• Process requests for enrolment variations, deferral, withdrawal in accordance with policies.
• Manage administration and reporting of student and graduate satisfaction surveys and course and teaching evaluations.

Other duties as required.

Position Description

Qualifications

Essential:

• Tertiary qualification or administrative experience in an education environment.
• Demonstrated proficiency in using student management and learning systems (e.g. Moodle, Navigate, Banner) and Microsoft Office, especially Excel.
• Ability to manage competing priorities and meet deadlines in a fast-paced academic environment.
• High level of attention to detail and accuracy, particularly when handling data across multiple systems.
• Strong interpersonal skills and the ability to build positive working relationships with staffs, students, and colleagues.
• Ability to work independently and exercise sound judgment in resolving routine issues.
• Demonstrated commitment to the values of education and student success.
• Excellent verbal and written communication skills.

Desirable:

• Previous experience using Navigate and Moodle systems
• Prior experience working in the Higher Education sector.

Additional Information

Diversity Equity and Inclusion

• At WSUIC we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applications are assessed upon receipt. For enquiries about the role, please contact Dr Ankit Agarwal on .

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check.