Student Services Officer

**Posted**: 24/06/2025
**Closing Date**: 06/07/2025

**Job Type**: Permanent - Full Time
**Location**: Parramatta
**Job Category**: Education
**Job Description**:
**Location**: Parramatta, NSW
**Pay**: $33.41 to $36.46 p/hour + salary packaging + 12% super
Are you looking for a role with purpose in a growing community organisation that focuses on making a difference? Are you seeking an administration role in education working within a supportive and collaborative team?
If so, this may be the perfect role for you
Supportive and Inclusive Team Environment working for leading NFP organisation
2 x Positions Perm FT and Fixed Term - flexibility to work from home and office
Fantastic salary packaging opportunities (increased take home pay)
**About the role**:
Joining our inclusive and diverse education team, you will take a proactive approach in carrying out a variety of administrative tasks. The main objective of these tasks is to make certain that our registered training organisation provides an overwhelmingly positive and enriching experience for all learners.
Under the guidance of the Team Leader -Student Services, your role will be primarily focused on improving and enhancing the student services that we offer. This will be accomplished through a dual approach. Firstly, by ensuring that we have high resolution rates for issues and inquiries at the first point of contact. This means that students’ issues are resolved promptly, reducing delays and increasing satisfaction.
Secondly, by implementing and maintaining effective student engagement strategies. These strategies will seek to involve students more deeply in their educational experience, fostering a sense of community and mutual support among learners.
**Main responsibilities of the role include**:
Manage the student enrolment process and maintaining student data via the student management system (aXcelerate)
Maintain adequate student records and ensure aXcelerate is used to record notes of communication against student profiles
Support the Team Leader, Student Services with maintenance of, and student enrolment into the Learning Management Systems, Moodle and GoReact.
Work with the Finance team to ensure accurate invoicing and tracking of student fees is maintained and follow up outstanding payments
**About you**:
Excellent customer service skills
Auslan skills
Attention to detail
Ability to work autonomously and time management skills
Ability to adopt a flexible approach to work tasks and preparedness to implement changes as the need and opportunity arise
Well-developed interpersonal and communication skills
You should also let us know if you have these other great skills:
Experience and knowledge of using Student Management System i.e. aXcelerate and Moodle with particular knowledge of Workflow processes
Knowledge of the Deaf community, language and culture
Demonstrated capacity to work within a team-oriented environment
Understanding of Windows operating systems, file structures, file formats and protocols
**About Us**:
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.
**We offer an attractive benefits program including**:
Salary packaging, enabling you to make huge savings on tax and maximise your pay
Flexibility regarding working arrangements
Discount membership to gyms and facilities throughout Australia
Free annual flu vaccinations
Free comprehensive online learning portal
Free financial wellness support through our default super fund