National Customer Contact Centre

2 days ago

North Ryde, Australia Downer Group Full time

**What You’ll Do**

This role offers a broad scope, with key responsibilities including:- Provide end to end support based on administration tasks- Contribute to the success of the team and broader Downer business.- Adhere to the Downer Standards- Build customer trust, value and loyalty by creating a positive customer experience- Takes ownership of customers request through to effective resolution

**What You’ll Bring**- Experience in contact centres or customer service environment preferably within Facilities Management or complex environments, i.e., Utilities, telecommunications etc- Experience with Contact Centre Telephony Systems - Preferred- Experience in using CRM's, Knowledge Management Systems, SharePoint etc - Preferred- Demonstrated experience with Microsoft Office suite, Outlook, excel, etc- Certificate 3 in Customer Engagement - desirable- Strong customer service ethic and focus- Excellent verbal and written communication skills- This role requires you to be available to work on a 24/7 shift rotation.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:
- Training and development to support and diversify your career.- With 30% of vacancies filled internally you’ll find real opportunities to advance your career.-
- Employee Assistance Program: professional support for you and your family when you need it most.

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