Executive Manager, Originations

Executive Manager, Originations (Business Lending Operations)
- Permanent Role
- Parramatta Office (Hybrid working)
- Exciting leadership opportunity to join the Corporate Customer Solutions (CCS)
- Business Lending Operations Division

**How will I help?**

Reporting into the Head of Business Lending Operations, we have an opportunity for an Executive Manager, Originations to join our Business Lending Operations team. You will lead the teams responsible for delivering operational outcomes, drive process improvements, leverage automation opportunities, provide meaningful solutions to challenges and build a highly engaged, motivated workforce. The Executive Manager (EM) is a senior member of the BLO LT and key business partner to Business Banking. You will be accountable for developing strong partnerships to deliver on aligned strategic outcomes.
- Be accountable for Originations as part of the overall end-to-end Business Lending Operations process.
- Transform the customer experience through the implementation of strategic programs and providing expert guidance with an end-to-end customer viewpoint.
- Be accountable for the effective management and delivery of operational services within the portfolio and people related matters including overall management of resourcing needs.
- Have an acute awareness of the associated business processes and how they may impact the product areas within the portfolio.
- Help deliver strong results to our shareholders through improved customer experience, issue resolution, continuous improvement, opportunity identification, and sound management of risks and controls.
- Strive for true customer excellence - delivering great customer outcomes, continually challenging and improving processes, managing risk and meeting financial commitments, while constantly developing and inspiring your people.
- Optimise business performance through objective setting, performance monitoring, coaching and people development to maximise growth and potential.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrated experience in a similar business lending operations role within banking is essential
- Strong customer and service level focus.
- Proven experience in leading and managing operational teams across functions to deliver exceptional customer outcomes
- Strong strategic thinking, relationship building and influencing skills.
- Exceptional analytical and problem solving skills.
- Technical aptitude and ability to harness technology and digital banking processes.
- Significant and demonstrable experience developing and implementing operations strategy and developing the case for critical initiative funding.
- Experience in leading transition of processes and people to and from outsourced providers, managing outsourced business partnerships and managing flexible and agile workforces.
- Experience leading complex project, change initiatives and competing stakeholder interests.
- Significant and demonstrable experience and knowledge in banking and finance industry & products as well as the regulatory, financial and operational risk environment.

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

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