Product Specialist

1 day ago

Melbourne, Australia WiseTech Global Full time

At WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems, revolutionising the logistics industry.

We are looking for an expert in domestic transport to use their deep knowledge to help steer development of our industry leading software. We offer the opportunity to rotate through our various product teams, gaining a valuable and holistic overview of our products and industry. This offers the opportunity to broaden your experience across logistics, fostering and enabling a profound learning and up-skilling opportunity.

Together we will change the world of logistics, one innovation at a time.

**The Responsibilities**:

- Investigate and provide solutions to complex issues
- Deliver high quality customer service in the form of 2nd/ 3rd line support
- Writing up requirements for new features and functionality
- Assess existing functionality and recommend areas for improvement
- Documenting supporting content and release notes
- Analyse and document processes
- Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behaviour
- Troubleshoot problems in a timely manner
- Product development review (UAT/ QA) for software fixes and new features
- Work collaboratively with customers and development throughout the lifecycle for new features

**About You**:
You are a clear communicator and an attentive listener, with a knack for finding the root cause behind every problem. You thrive in challenging situations, and you appreciate the dynamics of a flexible, flat-structured work environment. You possess the ability to look beyond the surface of an issue.

**Your knowledge and Understanding**:

- Extensive experience in domestic transport or related logistics/ supply chain areas coupled with technical knowledge
- Knowledge of Transport Management Systems (TMS)
- Strong communication and collaboration skills
- Can demonstrate self
- driven learning and self
- development
- Software product background is advantageous

**About WiseTech Global**:
At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies. Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$25 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

**Before you apply**:

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