Phone Repair Service Coordinator

3 days ago


Eagle Farm, Australia Renewable Care Full time

_**Phone Repair Service Coordinator**_

**The Role**

We are currently seeking a detail-oriented and highly organised individual to join our team as a Mobile Device Repair Claims coordinator. In this role, you will play a crucial part in assessing and processing repair warranty & service claims.

These service claims relate to damaged devices which need to be repaired either through our in-house mail in service or through third party repair stores within our network.

**About Renewable Care**

Renewable Care is a device repair and warranty business and is part of the Renewable Mobile group of companies which was created by a team of passionate professionals who wanted to make a sustainable environmental difference, in an industry where e-waste is a common practice.

**Tasks & Responsibilities**

The role will include the following:

- Coordinating mail in repairs with customers in AU & NZ
- Coordinating third party repairs for customers located around AU & NZ
- Working alongside our in-house technicians to administrate and quote on repair jobs
- Provide technical support to customer service agents in relation to current service claims
- Quality Control of repaired and replacement devices.

**Your Skillset**

You will be ideal for this role if you have these qualities:

- High level of attention to detail
- Strong administrative skills
- Extremely organized
- Great customer service skills
- Technical minded
- Savvy with computer work
- Phone Industry experience very highly regarded
- Ability to adapt quickly to ongoing role development.
- Exceptional problem-solving and analytical skills,

Pay: $60,000.00 - $65,000.00 per year

Application Question(s):

- Do you have any past experience in either the electronics repair industry or insurance claims industry?
- How long is the notice period you would need to give to leave your current role?

Work Authorisation:

- Australia (required)

Work Location: In person



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