Service Coordinator

3 days ago

Eagle Farm, Australia Janus International Australia Full time

**About the Company**

Janus International Australia - We are part of the Janus Group, the world-leading supplier of premium self storage products and specialise in the consultation, design, manufacture, and installation of self storage units across Australia and New Zealand. We are also experts in facility service and maintenance along with automation and access control technology. The company has offices in Brisbane and Sydney, as well as group connections to the USA, Asia, and Europe.

**About the opportunity**

Fantastic opportunity for a skilled, charismatic, receptive, tradesperson to join our growing division Facilitate as a Service Administrator (QLD)

**Key responsibilities include but are not limited to**:

- Managing Field Schedules / services and incoming service requests.
- Communicating with customers and clients throughout the span of projects/contracts/ services.
- Data entry and reporting into CRM and IMS.
- Implementing new ticketing systems and processes as needed.
- Assisting in sales and marketing as needed
- Assisting field staff with enquires and requirements.
- Completing purchase orders and material orders for field staff.
- Efficient scheduling of resources and materials, avoiding potential conflicts and ability to fluently create backup plans.
- Create, assign, track, and complete work orders for service requests. Ensure work orders are accurate, complete, and updated in real time. Communicate with technicians and customers throughout the process
- Plan optimal routes for technicians to travel from one location to another.
- Manage and minimise job call back rates by ensuring that technicians have the right skills, tools, parts, and information to complete the job.
- Coordinate invoice processing and assist with overdue debt collection as necessary.

**Skills & experience**

**To be successful you will already have experience and a track record of success in construction maintenance or related industries and be willing to learn any new skills required.**
- Attention to detail and accuracy.
- Self-motive and proactive about career growth.
- Ability to interpret and implement constructions drawings/plans/ and direction (desirable)
- Works well in a team and takes direction from management.
- Proficient with Microsoft suite.
- Excellent customer service skills and interpersonal skills, written and verbal.
- Ability to work with/learn job management systems or online job portals.
- Exceptional organizational and time management skills
- Demonstrated ability to work autonomously and as part of a team.
- Willing to obtain a satisfactory national police check.

The following are regarded as desirable but not essential at commencement:

- Experience in Asset/Facilities/Property Maintenance (desirable).
- First Aid and CPR (desirable)
- Valid Police Check (or willing to obtain)

**Offer**:

- 38 hours per week, paid weekly.
- Hourly rate negotiable depending on experience.
- Phone, tablet, uniform.
- On the job training & certifications provided for role specific needs.
- Potential growth opportunities within the department / business.

Pay: $57,430.34 - $113,993.28 per year

**Benefits**:

- Employee mentoring program
- Salary packaging
- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 07/09/2024

  • Service Coordinator

    1 week ago

    Eagle Farm, Australia Page Personnel Full time

    Temp to perm opportunity - Competive rates **About Our Client**: Established mining organsation - Create and maintain a database for generic & site (contract) specific work procedures, JSA's, JHA's and Tool Box Meeting discussion points. - Create "Work Packs" for the scheduled shutdown, to include time sheets, itineraries, Tool Box meeting discussion points,...

  • Customer Service Coordinator

    1 day ago

    Eagle Farm, Queensland, Australia Whitehouse Cleaning Equipment and Supplies Full time $45,000 - $60,000 per year

    Customer Service & Parts CoordinatorFull-time | Based in Eagle FArmAbout UsLocal Family -owned business supplying high-quality cleaning equipment, products, and solutions to commercial and industrial clients. We pride ourselves on exceptional customer service, expert product knowledge, and a friendly, team-oriented workplace.Are you organised, proactive, and...

  • Service Delivery Coordinator

    7 days ago

    Eagle Farm, Australia KBH Solutions Full time

    Based in Eagle Farm Mon to Fri 8am to 4pm - Salary on offer of $64K plus Super - Blend of Customer Service and Administration This leading organisation based in Eagle Farm are seeking an enthusiastic Service Delivery Coordinator and Customer Service Administrator to join their busy team. In this role, you will provide first response for service enquires and...

  • Phone Repair Service Coordinator

    3 days ago

    Eagle Farm, Queensland, Australia Renewable Mobile Group Full time $60,000 - $65,000 per year

    Phone Repair Service CoordinatorThe RoleWe are currently seeking a detail-oriented and highly organised individual to join our team as a Mobile Device Repair Claims coordinator. In this role, you will play a crucial part in assessing and processing repair warranty & service claims.These service claims relate to damaged devices which need to be repaired...

  • Digital Inspection Services Coordinator

    2 weeks ago

    Eagle Farm, Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Customer Service Coordinator

    2 weeks ago

    Eagle Farm, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - Permanent, full-time position -...

  • Executive Assistant and Services Coordinator

    3 days ago

    Eagle Farm, Australia CW Aviation Security Consulting Full time

    **About us**: CW Aviation Security Consulting (CW-ASC) is a consulting company that works with government and industry at the regulatory and operational level on aviation security and facilitation strategy, governance, oversight, and training. CW-ASC’s clients include foreign governments, foreign airports, international aviation organisations, the...

  • Office Coordinator

    7 days ago

    Eagle Farm, Australia Lorna Jane Full time

    About the role Based in our Brisbane Head Office, we have an exciting opportunity for an Office Coordinator to join Lorna Jane. As the Office Coordinator, you will be responsible for delivering outstanding administrative and customer service support to both internal team members and external stakeholders. Your key duties will include managing the front desk,...

  • Office Coordinator

    1 week ago

    Eagle Farm, Australia Lorna Jane Full time

    Why Lorna Jane? At Lorna Jane, we’re more than just activewear; we’re a movement that inspires women to live their best, most active lives. We’re passionate about empowering our team and customers alike, with a commitment to creating a supportive and inclusive workplace. When you join Lorna Jane, you’re joining a family that values growth, wellbeing,...

  • Operations Coordinator

    1 day ago

    Eagle Farm, Australia Murrays Full time

    **Operations Coordinator** We are searching for a team member to join our Operations team in Brisbane. Based out of our Eagle Farm depot you will play a vital role in the management and quality control of Murrays movements. Responsibilities include: - Monitor in real-time transport tasks - Work with our driver team to ensure a high level of customer...