Service Coordinator

7 days ago

Eagle Farm, Australia Janus International Australia Full time

**About the Company**

Janus International Australia - We are part of the Janus Group, the world-leading supplier of premium self storage products and specialise in the consultation, design, manufacture, and installation of self storage units across Australia and New Zealand. We are also experts in facility service and maintenance along with automation and access control technology. The company has offices in Brisbane and Sydney, as well as group connections to the USA, Asia, and Europe.

**About the opportunity**

Fantastic opportunity for a skilled, charismatic, receptive, tradesperson to join our growing division Facilitate as a Service Administrator (QLD)

**Key responsibilities include but are not limited to**:

- Managing Field Schedules / services and incoming service requests.
- Communicating with customers and clients throughout the span of projects/contracts/ services.
- Data entry and reporting into CRM and IMS.
- Implementing new ticketing systems and processes as needed.
- Assisting in sales and marketing as needed
- Assisting field staff with enquires and requirements.
- Completing purchase orders and material orders for field staff.
- Efficient scheduling of resources and materials, avoiding potential conflicts and ability to fluently create backup plans.
- Create, assign, track, and complete work orders for service requests. Ensure work orders are accurate, complete, and updated in real time. Communicate with technicians and customers throughout the process
- Plan optimal routes for technicians to travel from one location to another.
- Manage and minimise job call back rates by ensuring that technicians have the right skills, tools, parts, and information to complete the job.
- Coordinate invoice processing and assist with overdue debt collection as necessary.

**Skills & experience**

**To be successful you will already have experience and a track record of success in construction maintenance or related industries and be willing to learn any new skills required.**
- Attention to detail and accuracy.
- Self-motive and proactive about career growth.
- Ability to interpret and implement constructions drawings/plans/ and direction (desirable)
- Works well in a team and takes direction from management.
- Proficient with Microsoft suite.
- Excellent customer service skills and interpersonal skills, written and verbal.
- Ability to work with/learn job management systems or online job portals.
- Exceptional organizational and time management skills
- Demonstrated ability to work autonomously and as part of a team.
- Willing to obtain a satisfactory national police check.

The following are regarded as desirable but not essential at commencement:

- Experience in Asset/Facilities/Property Maintenance (desirable).
- First Aid and CPR (desirable)
- Valid Police Check (or willing to obtain)

**Offer**:

- 38 hours per week, paid weekly.
- Hourly rate negotiable depending on experience.
- Phone, tablet, uniform.
- On the job training & certifications provided for role specific needs.
- Potential growth opportunities within the department / business.

Pay: $57,430.34 - $113,993.28 per year

**Benefits**:

- Employee mentoring program
- Salary packaging
- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 07/09/2024

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