Resource Co-ordinator

**Date**:6 Nov 2024

**Location**: Osborne Park, WA, AU, 6017

**Company**:Silver Chain Group Limited
- Short Description- Full time permanent position Monday to Friday
- Excellent salary packaging options of up to $18,599
- Hourly rate of $38.03 plus super
- Work from home 3 days per week (2 in the office)
- The opportunityWe have an opportunity for a **Resource Coordinator** to join our Resource Team on a **permanent basis at Osborne Park**

You will work Monday to Friday starting between 6am - 9am. These starts vary and you must be available to start as early as 6am or as late as 9am) Following an initial training period of 4 - 8 weeks where you will attend the office each day, you will then work from home 3 days per week.

Whilst reporting directly to the Resource Coordinator Team Leader, you will liaise daily with our various teams and clients to schedule and roster care services to clients ensuring quality services are provided within the required timeframes.

To enjoy this role, you will thrive in a high-pressure and fast-moving environment
- Key Responsibilities- In this role, you will be responsible for efficient rostering of our direct care providers to ensure continuous high-quality service reaches all our valued clients. Reporting directly to the Resource Coordinator Team Leader, you will maintain open lines of communication with your immediate team and stakeholders to stay up-to-date on resource allocation and how it impacts service delivery.**Key tasks include but not limited to**:

- Schedule and roster direct care providers and balance rosters to ensure quality service provision to clients.
- Analyse provider availability and rounds allocated to ensure most efficient use of resources.
- Monitor, manage and action notifications received from providers.
- Maintain the integrity of data within management systems to ensure accurate rostering and to achieve contractual and accreditation compliance.
- Process planned and unplanned leave including holiday period leave.
- Verify and follow-up discrepancies in direct care providers' timesheets as well as authorisation
- Provide administration support to the Line Manager and team as delegated.
- Support and implement continuous improvement of business processes.
- Reporting
- About you-
- Previous experience in a rostering/scheduling position is desirable
- Flexible to work varied roster within operating hours and willingness to travel other offices in Perth metro region
- Excellent communication (written, verbal & listening) and interpersonal skills
- Ability to autonomously manage time and organise workload
- An empathetic approach to dealing with the sensitivities of clients and providers scheduling issues
- Benefits- Professional Development supported & Study Leave supported
- Internal referral rewards - refer a friend or family member receive a $250 e-voucher
- Opportunity to purchase extra leave, for perm staff
- Leave loading payments, for perm staff
- Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
- Subsidised gym membership - $15 per week to access hundreds of different fitness venues
- Health insurance programmes - 12% discount with HBF
- Mental health support - up to 3 free sessions with a degree-qualified psychologist per year
- How to apply- .-
**About Silverchain Group**

With a proud history Silverchain is the leading provider of high-quality health and aged care in the homes and communities of more than 105,000 Australians every year. Where careers and community connect: our greatest strength is our people. As an employer of choice we provide expert care for your career with ongoing resources, support, training and opportunities for career development. Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians.