Analyst, Group Investigations

Analyst, Group Investigations
- Sydney location
- Permanent, full time
- Hybrid working environment

**How will I help?**

The Westpac Group has been proudly advancing Australia for two centuries. Our success is built upon both our heritage and our ability to evolve. We're setting ourselves up to be Australia's No.1 Bank and we have an exciting change agenda ahead.

The Group Investigations (GI) team provides investigative and intelligence services to business units across the Westpac Group. This includes the investigation of internal (staff malpractice) and serious misconduct incidents inclusive of all Whistleblower investigations and provision of thematic fraud and conduct themes arising from all investigations across the Group.

Some of your responsibilities will include:

- Perform intel assessments over non investigative files for links to wider fraud trends and escalate for investigation where appropriate
- Provide support to investigation teams in the analysis of bank records and documents for the purpose of evidence gathering and to identify serious misconduct patterns
- Ensure that files identified for recovery opportunity are recorded and external debt collector is engaged to ensure maximum recovery opportunities are met
- Identify weaknesses in process and procedures within banking products and systems
- Escalate Data Breach Notifications (DBN) to the Risk & Compliance Senior Manager GII&I for appropriate uploading into JUNO
- Sort and process recovery cheques received and electronic receipts received into office accounts. Balance recoveries against investigation files and ensure they are entered on the auditable recoveries register
- Ensure that customer refunds are processed in accordance with write off guidelines and service levels
- Reconciliation of the office and suspense accounts used in GI to receive recoveries and restitution granted by the Courts

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Knowledge of the fraud write off process including use of the Spider system
- Microsoft Office proficient (Excel and Word)
- Demonstrated ability to build and maintain key stakeholder relationships
- Strong organisational, problem solving and communication skills
- Exposure within a financial services, fraud or operational risk environment
- Experience in the Investigations/Intelligence field is highly regarded
- Knowledge of analytical tools for example SAS, Python, Power BI, Tableau, R, SQL or similar is desirable

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the APPLY or button.

Do you need reasonable adjustments during the recruitment process?

Job ID 300001511076518