IT Service Desk Manager

3 days ago

Sydney, Australia Colliers International Full time

Company Description

At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.

With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to act with speed in local markets, seizing opportunities to innovate and accelerate the success of our clients and our people.

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

**Job Description**:
This is an exciting opportunity for an experienced Service Desk Manager to lead our Regional Service Desk team into the future growth phase of our business.

You will provide leadership and technical advice across the day-to-day operations of the Service desk Team and ensure high service delivery is achieved across the business.

**Some of the key responsibilities in this role include**:

- Managing a distributed team of Service desk engineers across the ANZ region.
- Prioritise service desk workloads to ensure service levels are achieved.
- Identify service desk trends and report on them to key stakeholders.
- Working closely with the various areas of the business to produce cost effective, innovative, and efficient solutions to business issues using our systems and technologies.
- Managing escalations from the business through to resolution.
- Providing a high level of service for VIP and Executives.
- Identifying and proactively resolving IT issues.
- Providing second and third level hardware and software support.
- Adhering to all processes and documenting procedures accordingly.
- Recommending, co-ordinating and performing the replacement of IT related equipment.
- Demonstrate leadership to a highly distributed team of engineers across ANZ.

**Qualifications**:
**Some of the key technologies that this position will be supporting**:

- ITIL
- Windows 10
- Microsoft 365 - Outlook, Excel, Word, PowerPoint, One Note, One Drive
- Citrix
- Teams
- Configuration Manager
- Audio and Visual (conferencing)
- LAN/WAN/WLAN
- Mobile Device Management

**The skills and experience you will bring to this role include**:

- Relevant tertiary qualification in Information Technology.
- 3+ years’ experience in a Team Lead or Service Desk Manager position.
- Strong customer service & communications skills.
- Strong organisational skills with the ability to multi-task and show flexibility in an ever-changing role.
- Collaborative, team player.

Additional Information

  • Service Desk Analyst

    2 days ago

    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • Service Desk Analyst

    22 minutes ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • IT Service Desk Manager

    3 days ago

    Sydney, Australia Container Exchange Services Full time

    **Introduction**: You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA’s, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or...

  • IT Service Desk Manager

    2 days ago

    Sydney, Australia Richard Crookes Constructions Full time

    Australian, family-owned, construction company - Permanent Position | Artarmon Based - It is exciting times within RCC & we would love you to be a part of it! **Role** *** Our talented internal IT team continues to grow; offering an opportunity for a hands-on Service Desk leadership role responsible for the management of IT support services to RCC staff...

  • Service Desk Technician

    1 week ago

    Sydney, Australia Kinetic IT Full time

    **Job no**: WWREQ0031452 **Employment type**: Full Time **Location**: Sydney, Melbourne **Categories**: Service Desk & IT Support **About The Role** We’re on the lookout for talented Service Desk Technician Japanese speaker to join the team. Supporting Australia's largest domestic and international airline customer. We’re well known in the IT industry...

  • Service Desk Manager

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Manager | Permanent Position | Western Sydney **Your new company** *** An exciting new opportunity is available for an IT Service Desk Manager at a Software Services Company in the Automotive Industry. This organisation is located in Western Sydney and has excellent facilities on-site. **Your new role** You will be responsible for the...

  • IT Service Desk Manager

    1 week ago

    Sydney, Australia I-MED Full time

    I-MED Radiology Network is Australia's largest and a global leader of diagnostic imaging, with circa 5,000 employees, located in more than 240 clinics across metropolitan, regional, and rural communities throughout Australia. We offer medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and...

  • Service Desk

    3 days ago

    Sydney, Australia Yum! Brands Full time

    Fun, rewarding, people-first culture! - Lead our IT Service Desk team (Lvl 1 & 2) - Flexible, hybrid working environment KFC is about more than just our delicious finger lickin’ chicken! Our people are our number one priority. We strive to enable every person in our business to be their best self, make a difference and have fun! As **Service Desk &...

  • Service Desk Manager

    4 weeks ago

    Sydney, New South Wales, Australia Michael Page Full time

    Join to apply for the Service Desk Manager role at Michael PageJoin to apply for the Service Desk Manager role at Michael PageGet AI-powered advice on this job and more exclusive features.Exciting opportunity working at forefront of a leading global organisationAttractive renumeration and benefitsExciting opportunity working at forefront of a leading global...

  • Service Desk Manager

    3 weeks ago

    Sydney, New South Wales, Australia Michael Page Full time

    Join to apply for the Service Desk Manager role at Michael PageJoin to apply for the Service Desk Manager role at Michael PageGet AI-powered advice on this job and more exclusive features.Exciting opportunity working at forefront of a leading global organisationAttractive renumeration and benefitsExciting opportunity working at forefront of a leading global...