Service Desk Technician

1 day ago

Sydney, Australia Kinetic IT Full time

**Job no**: WWREQ0031452
**Employment type**: Full Time
**Location**: Sydney, Melbourne
**Categories**: Service Desk & IT Support

**About The Role**

We’re on the lookout for talented Service Desk Technician Japanese speaker to join the team. Supporting Australia's largest domestic and international airline customer. We’re well known in the IT industry as an employer of choice, offering our staff attractive employee benefits and career opportunities and progression

**Responsibilities will include**:

- Troubleshooting & investigating IT-related issues over the phone
- Deliver a high-level of proactive and cooperative customer service
- Log & resolve IT tickets and escalating to cross-functional teams as required
- Collaborating with other vendors and service providers
- Sharing lessons learned and process improvements with your team.

**What you’ll bring to the table**:

- Proficiency in both written and verbal English & Japanese, with conversational fluency highly preferred
- Clear communication and good customer service skills
- Ability to adapt to technology changes and follow processes accurately
- Prior experience in a phone based and/or dynamic customer service environment is highly desirable
- Required: Have the right to work in Australia
- Ability to obtain a National Police Check & ASIC Security check, as part of our onboarding process
- Ability to join a rotating 24/7 shift roster - including day, night and weekend in a team rotation.

**Don’t meet every requirement? Don’t worry, we’d still love to hear from you**

**About Kinetic IT**

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

**Be You, Create the Future**

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

**The Kinetic IT Difference**
- Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career - Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
- Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
- Celebrate together - Social events, cultural celebrations, end-of-year functions and more.
- Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.

**How To Apply**

**Advertised**: 23 Sep 2025 AUS Eastern Standard Time
**Applications close**:

  • IT Service Desk Technician

    3 days ago

    Sydney Central Business District, Australia HAYS Full time

    IT Service Desk Technician - 6 month contract with potential for extension **Your new company** *** This organisation is a non profit organisation that has a large impact on people’s lives. They are currently looking for a Service Desk Technician to join their IT Service Desk team in an initial 6 month contract. This organisation is based in Sydney CBD...

  • Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Ninjaone, Llc Full time

    **About the Role**We are searching for a Tier 1 Service Desk Technician, to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns....

  • Service Desk Technician

    1 week ago

    Sydney, Australia NinjaOne, LLC Full time

    **About the Role** We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day...

  • Ict Service Desk Technician

    5 days ago

    North Sydney, Australia Wenona School Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...

  • Ict Service Desk Technician

    5 days ago

    North Sydney, Australia Wenona Full time

    **(Permanent, Full-Time)**: Wenona values professional services staff who demonstrate a positive and proactive approach to their work and have a willingness to participate fully in the life of the School. We look for enthusiastic, dedicated and capable staff who demonstrate initiative, good humour, and professional behaviour and support the values and aims...

  • Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Ninjaone, Llc Full time

    **About the Role**We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day concerns....

  • IT Service Desk Technician

    2 weeks ago

    Sydney, Australia Pinsent Masons Full time

    **About the opportunity** We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role. As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk...

  • IT Service Desk Technician

    1 week ago

    Sydney, Australia Pinsent Masons Full time

    **About the opportunity** We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role. As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk...

  • It Service Desk Technician

    2 weeks ago

    Sydney, New South Wales, Australia Pinsent Masons Full time

    **About the opportunity**We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role.As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk telephone...

  • It Service Desk Technician

    1 week ago

    Sydney, New South Wales, Australia Pinsent Masons Full time

    **About the opportunity**We have an exciting opportunity for an enthusiastic, service driven and flexible Service Desk Technician to join our Technology Services team in this Sydney based role.As the first line of support for the IT team, you will be responsible for monitoring and responding to requests received via a centralised IT Service Desk telephone...