IT Service Desk Manager

1 week ago

Sydney, Australia I-MED Full time

I-MED Radiology Network is Australia's largest and a global leader of diagnostic imaging, with circa 5,000 employees, located in more than 240 clinics across metropolitan, regional, and rural communities throughout Australia. We offer medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures and each year across the network we perform more than 5 million patient procedures.

About The Role
This role is a 12 month fixed term contract.

**Key Accountabilities**:

- Develop and manage effective working relationships with key I-MED internal stakeholders, and managers, clinicians and staff working in I-MED Corporate and I-MED's Business Units.
- Drive continuous improvement of the Service Desk and systemic problem resolution
- Provide effective leadership to the team and continuously build the teams capability through team training, development, mentorship and leading cultural change initiatives.
- Manage the Service Desk budget, including any budgets required for specific Service Desk projects and key strategic initiatives
- Manage and implement performance planning and review processes for direct reports and oversee all Service Desk staff, including providing ongoing coaching, support and feedback to skills, knowledge and competencies.

About You
You will have a minimum of 5 years' experience in managing an IT department, people and teams in a medium to large organisation, demonstrated strong operational, commercial and business acumen and proven track record in delivering Service Desk functions. You will also need to have your ITIL v3 Foundation certification as a minimum.
You are positive, dedicated and forward thinking with a proactive approach. Your enthusiasm and desire to provide a high level of service to both internal and external customers will ensure your success in this role.

What can I-MED offer you? 
- Supportive and professional working environment in our brand-new head office(s)
- Opportunity to work within a large-scaled and advanced technology environment 
- Commitment to your health and well-being with access to our employee assistance program. I-MED's Lifeworks portal gives employees access to a number of resources, plus exclusive offers on everyday purchases from well-known companies
- Strong commitment to continual professional development
- Flexible work arrangements and a hybrid work model
- A competitive remuneration package plus a range of employee benefits such as paid parental leave, salary packaging options, discounted health insurance and gym memberships, banking, and travel benefits and much more

At I-MED we have an all-inclusive culture that puts our patients at the foremost of everything we do. As a diverse group of professionals, we are committed to working together as one team to make a real difference in the lives of our patients. Our positive working environment and hybrid work policy promotes flexibility and work/life balance. We believe the quality of our people, state-of-the art systems and technology, and imaging and diagnosis, sets us apart.

 Covid-19 Vaccination Policy

  • Service Desk Analyst

    3 days ago

    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • Service Desk Analyst

    23 hours ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Information Technology Field Technician

    1 week ago

    Greater Sydney Area, Australia IT Desk Full time $104,000 - $130,878 per year

    Company DescriptionAt IT Desk, we provide tailored IT solutions to support your business infrastructure. Based in Sydney, our team specializes in monitor installations for offices, computer hardware refreshes, and providing ad hoc IT resources for short-term or project-based needs. Whether you're expanding, upgrading, or need reliable on-site support, we're...

  • Service Desk Analyst

    23 hours ago

    Sydney, Australia Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance System**...

  • Service Desk Lead

    6 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Service Desk Lead Job Title: Service Desk Lead Contract Type: Contract Salary: AU$950 - AU$969 per day Reference: 6941 Contact Name: Tito Tealdo Job Description - IS Service Desk Lead - IS Service Desk Lead - $877.07 + super day rate - 6-month contract - CBD location**Your new company** This government organisation is seeking an enthusiastic IS Service...

  • IT Service Desk Manager

    3 days ago

    Sydney, Australia Richard Crookes Constructions Full time

    Australian, family-owned, construction company - Permanent Position | Artarmon Based - It is exciting times within RCC & we would love you to be a part of it! **Role** *** Our talented internal IT team continues to grow; offering an opportunity for a hands-on Service Desk leadership role responsible for the management of IT support services to RCC staff...

  • Service Desk Technician

    1 week ago

    Sydney, Australia Kinetic IT Full time

    **Job no**: WWREQ0031452 **Employment type**: Full Time **Location**: Sydney, Melbourne **Categories**: Service Desk & IT Support **About The Role** We’re on the lookout for talented Service Desk Technician Japanese speaker to join the team. Supporting Australia's largest domestic and international airline customer. We’re well known in the IT industry...

  • IT Service Desk Manager

    22 hours ago

    Sydney, Australia Rentokil Initial Full time

    Our friendly IT team have a fantastic opportunity for an enthusiastic and experienced IT Service Desk Manager who has a passion for all things technology to join the team in Sydney. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles. **Rentokil Initial (the world’s largest pest control...

  • Service Desk Manager

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Manager | Permanent Position | Western Sydney **Your new company** *** An exciting new opportunity is available for an IT Service Desk Manager at a Software Services Company in the Automotive Industry. This organisation is located in Western Sydney and has excellent facilities on-site. **Your new role** You will be responsible for the...

  • Customer Service Desk Manager

    1 week ago

    Sydney, New South Wales, Australia Convergint Full time $80,000 - $120,000 per year

    Customer Service Desk ManagerConvergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About ConvergintConvergint is a global systems integrator focused on delivering results for our customers...