Service Desk Manager

2 weeks ago

Sydney, New South Wales, Australia Michael Page Full time

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  • Exciting opportunity working at forefront of a leading global organisation
  • Attractive renumeration and benefits

    • Exciting opportunity working at forefront of a leading global organisation
    • Attractive renumeration and benefits

    About Our Client

    This organisation is a well-established, large organisation operating within the Commercial Sector

    Job Description
    • Manage and oversee the delivery of technology services to support business operations.
    • Collaborate with internal teams and stakeholders to ensure service alignment with business needs.
    • Monitor and improve service performance metrics and KPIs.
    • Develop and implement processes to enhance service delivery and efficiency.
    • Coordinate with third-party vendors to ensure high-quality service delivery.
    • Identify and resolve service-related issues promptly and effectively.
    • Provide regular reports and updates to key stakeholders on service performance.
    • Ensure compliance with organisational policies and standards.

    The Successful Applicant

    A Successful Service Desk Manager Should Have
    • A solid understanding of service delivery processes within the technology domain.
    • Experience managing a medium-large size team - preferably across multiple locations
    • Proven experience in managing stakeholders and fostering effective communication.
    • Strong organisational and problem-solving skills.
    • Experience in the property industry or similar sectors is desirable.
    • Familiarity with service metrics, KPIs, and reporting tools.
    • Commitment to continuous improvement and operational excellence.

    What's on Offer
    • Competitive salary + benefits
    • Opportunity to work in a leading organisation within the commercial sector .
    • Exposure to cutting-edge technology and innovative projects.
    • Collaborative and supportive work environment in Sydney.
    • Chance to make a meaningful impact on service delivery processes.

    If you're ready to take the next step in your career as a Service Desk Manager, we encourage you to apply today

    Contact: Yusuf Khan

    Quote job ref: JN-082025-6805595Seniority level
    • Seniority levelMid-Senior level
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionInformation Technology
    • IndustriesLeasing Non-residential Real Estate, Leasing Residential Real Estate, and Facilities Services

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