Key Account Manager

2 days ago

Sydney, Australia BOARD International SA Full time

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.

We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.

If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you

We are currently looking for a **Key Account Manager** to join our Sales team in Australia. This position is located in our Sydney office reporting to the Regional Sales Director and involves managing a portfolio of installed base customers for Australia & New Zealand business.

You will own the end-to-end experience for your customers and will drive satisfaction and outcomes that lead to renewals, expansion and advocacy for Board solutions.

You will work hand-in-hand with the customer to optimise the experience they have with the Board Platform. This requires a passion for serving the customer in a professional, fair and meaningful fashion to ensure that their engagement with Board is truly exceptional.

**Main duties**:

- Work closely with the Board team, and with Partners, achieve the retention and renewals target for the installed base customers.
- Drive incremental business, in the installed base, through up-sell and cross-sell.
- Serve as the key point of contact for a portfolio of customers.
- Maintain and broaden a consistent and ongoing level of communication with the customer at a senior level around all aspects of the company, people, solutions and support
- Coordinate all post-sales activity including: onboarding; product training; support and all other processes.
- Match customer needs with product functionality to deliver optimal outcomes and higher take-up.
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
- Work with Customer Marketing to enable alignment with ongoing activities including events, analyst communications and publicity.
- Be a part of regular progress cadence with the team and maintain all sales activities in relevant CRM systems.

**What we look for**:

- 5+ years of customer success or account management in the Business-to-Business SaaS market
- Ability to run multiple sales and engagement cycles
- Experience in working with enterprise customers
- Experience in the CPM/IBP/Analytics domain is preferred
- Experience selling to/engaging the Office of Finance
- Emotionally intelligent and empathetic to customer opportunities
- Passionate, motivated and committed to excellence and teamwork
- Analytical both numerically and from a business value standpoint

**Our commitment to Diversity and Inclusion**
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day

**Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.**

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