Resource Planner

**Overview**

Responsible for the end to end workforce management process including forecasting, scheduling, real time management and process change management to ensure that Link Group achieves optimum utilisation of its staff supporting business unit goals, client goals, and corporate objectives.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Manage the forecasting of long, medium
- Collect and research historical data from previous initiatives and projects to develop accurate assumptions for planned initiatives and future forecast periods
- Analyse trends within assigned operations, including work volumes and patterns, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast work arrival patterns
- Develop schedules to match volume forecasts and meet service agreements

Operational Management
- Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues
- Understand leave requirements and support the business unit to manage leave in line with budget assumptions
- Engage with stakeholders and clients via regular face to face contact, actively involved with business units, increasing understanding and effectiveness
- Manage the development of rosters taking into account multiple Enterprise Agreement (EA) provisions and other employment conditions
- Real Time Management

Governance & Risk
- Understand business unit priorities and strategic goals and take action to support and drive business. Use evidence to inform and develop resource plans

**Experience & Personal Attributes**
- Demonstrated knowledge and understanding of resource planning with a particular focus on call centres
- Strong workforce analytics experience, identifying disruption and understanding success drivers
- Strong attention to detail, accuracy and time management
- Experience in developing and delivering quality/accurate reporting to support business units
- Leverage forecasting and scheduling tool(s) to predict work volumes to plan for staff requirements
- Strong stakeholder management and negotiation skills, with the ability to promote and influence new workforce planning concepts
- Experience in process and procedure documentation
- Excellent written and verbal communication skills

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.