Workforce Systems

**ABOUT THE ROLE**:

- The Workforce Systems and Support Officer is responsible for working collaboratively with the Workforce Systems and Support team for the monitoring and support of the RosterOn system through the Mercy Health Aged Care and Health Services rostering framework. In addition, this position provides support to all facilities to develop best practice in rostering and workforce management activities.

**Summary of the role**:

- In this role, you will be joining a team that is highly driven, results focused and very welcoming. We pride ourselves on delivering the highest level of support in a timely and detailed manner, no matter how big or small the request. This work is extremely rewarding as you will often be responsible for resolving issues that contribute to the uninterrupted workflow of others. Every day presents different and rewarding challenges.
- Full Time Ongoing position
- Facilitate communication with key stakeholders as well as a wide range of internal and external clients.
- Responsible and accountable for the day-to-day triaging of the RosterOn support inbox.
- Provide timely and effective support to all RosterOn users.
- Provide efficient and effective data analysis and reporting as requested.
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**ABOUT YOU**:

- High level of interpersonal, communication skills (written and verbal) and computer literacy
- High attention to detail and previous knowledge of roster planning and workforce management.
- Advanced Microsoft office suite skills
- Excellent time management skills and an ability to manage conflicting priorities
- Experience in Aged Care and/or Health Services environment (desirable but not essential)

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.
- Mercy Health is committed to the safety of all children and vulnerable people across our services. We recognise the importance of listening to the voice of children and vulnerable people and have a zero tolerance of any form of abuse and neglect.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).

**Contact Details**
- Adrian Craske / Group Manager - Workforce Systems & Support

Group Manager - Workforce Systems & Support Adrian Craske

0402346465