Client Services Coordinator

1 week ago

Deer Park, Australia FindStaff Full time

FindStaff are currently seeking an experienced and enthusiastic Client Services Coordinator to join the AGA Team in Deer Park, VIC.

**About the Company**

AGA is part of IntoWork Australia which has operated as a key provider of recruitment, training employment, community and business services across Australia for over 35 years. Since then IntoWork has expanded into a group of businesses that now operate nationwide. These businesses incorporate high profile companies including - AGA, CTC, Findstaff, HTN, Institute of Training & Further Education, Interact, Mas National, MRAEL, Stockdale Personnel and Work & Training. IntoWork is also the founder and principal supporter of the Inner North Community Foundation.

**About the Role**

The Client Services Coordinator is responsible for overseeing the day-to-day functioning of the below services:

- Develop processes to assist with implementation and rollout of new programs and initiatives
- Streamline existing processes and systems to create a 'one best way'
- Collecting information on how to best serve clients (internal and external)
- Maintenance of accurate business reporting
- Provision of administrative support to other AGA staff members

**Key Responsibilities**
- Assist and collaborate the administration team in providing high quality, responsive and accurate information
- Provide an efficient, welcoming first point of contact for actual and potential clients and referrers
- Provide accurate and relevant information to all external enquiries
- Ensure all reporting and correspondence is timely and of a high quality
- In conjunction with the Partnerships Optimisation Manager, develop, implement and ensure compliance with new and existing initiatives
- Build and maintain close relationships with clients

**About You**

You will bring:

- ** Demonstrated experience in a client services role within an RTO**:

- Demonstrated experience developing and maintaining systems and procedures
- Specialist knowledge of the processes to efficiently and effectively manage a busy multidisciplinary RTO
- Exceptional interpersonal skills with the ability to work with a diverse range of people
- Highly developed verbal and written communication skills
- Excellent organisational and time management skills, with the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines
- Ability to work both independently and collaboratively as a productive team member
- Highly Desirable: Knowledge and experience with VETtrak software
- Valid drivers licence required
- Applicants must be eligible to work in Australia. Current Working with Children and National Police Checks are required and can be arranged for the suitable applicant._

**What's in it for you?**
- Great Company Culture
- Career Growth Opportunities
- Supportive Team Environment
- Work/Life Balance
- Mobile phone & laptop provided

**If this sounds like you, please click on 'Apply', attaching your cover letter & resume.

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