Registry Lead Officer, Marriage Services

6 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Role**: Registry Lead Officer, Marriage Services
**Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading)
**Employment Type**: Ongoing, Full-time
**Location**: Pyrmont, with an in-office presence required up to five days a week

This role sits within Births, Deaths and Marriages (BDM) the Operations and Service Delivery Directorate in the Marriage Services team.

**About the team**
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.

**Your day-to-day**
Lead one of three Registry Marriage Services teams, managing a range of Registry services. The Support team is focused on administrative support, customer service and general office management.

**To be successful in this role you will demonstrate**:

- Lead a team, building a positive and productive culture, facilitating regular and effective communications, recognising the efforts of the team and reinforcing collaborative behaviours to deliver effective and high-quality service provision.
- Support the implementation of improvements in work practices and capability uplift programs to foster knowledge sharing and continuous learning in the team, and drive ongoing improvements to service delivery
- Manage the induction of new team members and the ongoing development of existing staff, conducting regular performance and development discussions with staff to ensure individual and team goals are achieved.
- Manage the work schedule for the team and optimise the allocation of work across the team to ensure effective resource utilisation and meeting of service standards.
- Trouble-shoot and problem-solve recurring operational issues to ensure the effective adoption of new systems, processes and procedures within the team.
- Input data, monitor, review and report on the service delivery performance to identify trends, issues, and areas for improvement to inform decision-making.

**To Apply**

Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

Click Here to access the Role Description.

**Closing Date: Wednesday, 15 January 2025 at 9:59 am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Registry Lead Officer Marriage Services

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Role Title**:Registry Lead Officer Marriage Services **Clerk Grade**5/6** - Base full-time salary range of $99,938 - $110,271, plus employer's contribution to superannuation and annual leave loading) **Role Type**: Temporary for 12 months, Full-time **Location**: Pyrmont, hybrid working arrangements with a minimum of 5 days per fortnight in-office...

  • Associate Registry Officer

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Role**: Associate Registry Officer **Clerk Grade**: 3/4 **Employment Type**: Temporary (3 years), Full-time **Location** : Principally office is based in Pyrmont, Sydney. In-office presence is required three days a week, with some hybrid working arrangements. These roles sit within Births, Deaths and Marriages (BDM) the Operations & Service Delivery...

  • Registry Team Leader

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader** **Clerk Grade: 7/8** **Employment type: up to 4 x full-time ongoing opportunities** **Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of five teams in the Civil Registration Services within the NSW Registry of Births, Deaths and Marriages. **About the Registry** The NSW...

  • Registry Team Leader, Vulnerable Communities

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade: 7/8** **Employment type: 1 x full-time ongoing opportunities** **Hybrid working arrangements. Home office base of Pyrmont, Sydney.** **This role leads the Vulnerable Communities team in the NSW Registry of Births, Deaths and Marriages.** *** **About the Registry** The NSW Registry of Births, Deaths and Marriages is an agency within the NSW...

  • Amendments Support Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Amendments Support Officer** **Clerk Grade: 3/4** **Employment Type: 1 x ongoing full-time and 1 x temporary (3 years)** **Hybrid with 3 days per week in Pyrmont office** **This role sits within Births, Deaths and Marriages (BDM) the Operations & Service Delivery Directorate in the Amendments team.** **About the Registry** The NSW Registry of Births,...

  • Assistant Project Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Project Officer (Family History)** **Clerk Grade: 5/6** **Employment Type: Ongoing/Permanent, Full-time** **Location : Principally office based in Pyrmont, Sydney (three days a week) with some hybrid working arrangements.** **This roles sit within the Research and Vulnerable Communities team in Operations and Service Delivery within the NSW...

  • Registry Officer

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Registry Officer** - Full time ongoing role based in Sydney CBD - Clerk grade 5/6, salary range $89,707- $98,982 base per annum plus super - Genuinely flexible working arrangements - State of the art offices - Excellent career development and learning development opportunities. **About the Role**: The Registry Officer is responsible for delivering...

  • Registry Officers

    2 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Wealth Management- Contract or TemporaryLeading fund is seeking experienced unit registry officers to join their team ASAP. **Overview** **Duties and Responsibilities** - Liaison with clients and trustees regarding holdings and unit pricing information - Production of various reports at regular intervals - Performing portfolio valuations...

  • Registry Support Officer

    2 weeks ago

    Sydney, Australia Austroads Full time

    Austroads and Transport Certification Australia (TCA) employ staff across a range of specialised and technical disciplines. Our rigorous recruitment process includes skills and psychometric testing. Due to the environment we work in, all successful applicants are required to undergo a National Police Check. We strive to be an employer of choice. We promote...

  • Registry Support Officer

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Support Officer** **Clerk Grade**:3/4 **Salary Range**:$84,659 - $92,701 + superannuation **Employment Type**:2 x Full-time, Ongoing **Location**:Darlinghurst **About the Role** The NSW Personal Injury Commission (Commission) is looking for two **Registry Support Officers** to join the team in the Registry & Disputes Directorate. The role...