Registry Lead Officer, Marriage Services

15 hours ago

Sydney, Australia NSW Department of Customer Service Full time

**Role**: Registry Lead Officer, Marriage Services
**Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading)
**Employment Type**: Ongoing, Full-time
**Location**: Pyrmont, with an in-office presence required up to five days a week

This role sits within Births, Deaths and Marriages (BDM) the Operations and Service Delivery Directorate in the Marriage Services team.

**About the team**
The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.

**Your day-to-day**
Lead one of three Registry Marriage Services teams, managing a range of Registry services. The Support team is focused on administrative support, customer service and general office management.

**To be successful in this role you will demonstrate**:

- Lead a team, building a positive and productive culture, facilitating regular and effective communications, recognising the efforts of the team and reinforcing collaborative behaviours to deliver effective and high-quality service provision.
- Support the implementation of improvements in work practices and capability uplift programs to foster knowledge sharing and continuous learning in the team, and drive ongoing improvements to service delivery
- Manage the induction of new team members and the ongoing development of existing staff, conducting regular performance and development discussions with staff to ensure individual and team goals are achieved.
- Manage the work schedule for the team and optimise the allocation of work across the team to ensure effective resource utilisation and meeting of service standards.
- Trouble-shoot and problem-solve recurring operational issues to ensure the effective adoption of new systems, processes and procedures within the team.
- Input data, monitor, review and report on the service delivery performance to identify trends, issues, and areas for improvement to inform decision-making.

**To Apply**

Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

Click Here to access the Role Description.

**Closing Date: Wednesday, 15 January 2025 at 9:59 am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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