Case Manager Ctp

4 days ago

Sydney, Australia Haylo People Full time

Hybrid working (2 days in the office and 3 days from home)
- Small team environment with 50-55 claims per portfolio
- Supportive management with career progression

We are seeking an experienced CTP Case Manager to join one of Australia’s biggest claims management provider to support their compulsory third-party claims team (CTP). Small caseload with a portfolio of 50-55 claims.

Enjoy the flexibility of hybrid working (3 days at home /2 days in office) and be a key member of the small specialist team managing CTP claims. Located in Sydney CBD, working full-time flexible hours.

**The role**:

- Managing an allocated claims portfolio within legislative and policy requirements to reduce outstanding liabilities and achieve cost-effective outcomes
- Engaging with key stakeholders to bring about understanding, involvement and continuous improvement in claims management
- Proactively managing rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with the guidelines.
- Conducting health promotion activities to enhance the customers’ well-being and empower them to participate in their own treatment and recovery

**About you**:

- Ideally, have existing experience in managing claims within CTP or other personal injury claims
- Empathetic, professional with a sound understanding of strategic case management
- Confidence and influencing skills and comfortable making decisions and problem-solving
- Collaborative stakeholder management skills and enjoy regular interactions both internally and externally

**Benefits**:

- Small team environment with 50-55 claims per portfolio
- Supportive management with career progression
- A truly passionate, empathetic, and collaborative team
- Discounts across hundreds of retailers nationally
- Competitive salary + Registered Day off Per Month + Bonus
- Hybrid working (2 days in the office and 3 days from home)
- Great networking and exposure within the employer

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