Team Leader Enquiries

**TAFE NSW Life-Changing Careers**

**Team Leader Enquiries & Customer Service**

**Location negotiable, with a focus on Sydney and Western Sydney.**

**Building a Talent Pool for temporary and ongoing opportunities in multiple locations**

**Base Salary $91,272- $98,291 p.a plus employer's contribution to superannuation and annual leave loading.**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

**About the role**

We are building a talent pool for temporary and ongoing opportunities in multiple locations. This talent pool will be valid for 18 months, with a primary focus on temporary roles, and may also be utilised for permanent positions in the future.

As a Team Leader in Student Administration Services, you will lead a team responsible for delivering the Student Services Branch service catalogue to all student cohorts throughout their customer journey. Your focus will be on meeting key metrics and service level agreements. By championing a customer-focused approach, you will advocate for a multi-channel strategy that enhances enrolments, retention, and completion rates for TAFE NSW students.

**About You**

You are a motivated and skilled leader with experience in managing and developing teams. Your ability to lead, supervise, and develop high-performing teams across multiple locations is complemented by your dedication to customer service excellence. You excel at handling complex service delivery issues and providing guidance to your team. Your commitment to safety, continuous improvement, and customer-focused service delivery ensures that you consistently meet key metrics and service level agreements.

To find out more about the role, click to view the Position Description

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close: Sunday 27 July at 11.55pm AEST**
- Your current resume

**Targeted Question**:Describe a situation where you had to lead a remote team through a period of shifting priorities or change. How did you handle the changes, and what was the result?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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