Customer Service Officer

2 weeks ago

Ulladulla, Australia James Shields & Company Full time

About the role:
Deliver high quality customer service providing assistance, information and customer support services to facilitate the effective operation of the team.

Your key responsibilities include:
Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and to inform decision making
Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures
Provide a range of administrative and support services, including but not limited to records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit

Key skills and experience to be successful:
Delivering multiple customer service activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail
You will have demonstrated experience in either Mailroom operations, Fleet management or Facilities management.
Prioritising tasks and requests for information, in a high-volume working environment with competing priorities, to ensure timeframes are met
Providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment

**Job Type**: Contract

Pay: $42,768.82 - $75,538.17 per year

Schedule:

- 8 hour shift
- Monday to Friday

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