IT Service Desk Analyst

5 days ago

Macquarie Park, Australia Catholic Healthcare Full time

Job Description

IT Service Desk Analyst
Based at Macquarie Park, short walk from Metro Station + WFH Options
7 Additional Leave Days Per Year + Not For Profit Salary Packaging
Values-Based Organisation - Growth Industry, great team
An exciting and rewarding opportunity has become available to join our large busy IT team.
If you enjoy helping others, have a “can do” approach and have the ability to solve problems with a smile this could be the position you’ve been looking for
Your recent experience in a Level 1/2 IT Service Desk role providing customer support for all IT Services - Incident, Problem, Change, Configuration, Request Management and Asset Management, will aid your success.
This role will involve providing remote and some face to face support to Catholic Healthcare staff and as such requires someone with excellent customer service and communication skills.
Excellent verbal and written communication skills and highly developed listening skills
Knowledge of Windows 10, Active Directory, Office 365 and MS Office 2016.
Experience supporting PABX and a knowledge of Citrix and thin client devices
Proven experience assisting with personal computers/laptops, thin client devices, printers and smart devices (android tablets and smartphones)
Comfortable working to standard processes, SLA/KPI and agreed resolution instructions
Ability to recognise and highlight opportunities for service improvement
A 'can do' attitude, willingness to learn and a friendly approach is essential
ITIL certification or relevant Microsoft tertiary qualifications preferred
Must be able to provide evidence of Covid 19 Immunisation
Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Together, our team of more than 4,000 people are dedicated to our Mission to promote the dignity, life and spirituality of older people through connected and inclusive communities
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

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