Service Desk Analyst

3 days ago

Oran Park, Australia Camden Council Full time

SALARY: $1,704.12 pw-$1,952.34 pw + Super

Work Type: Temporary Full Time for up to 12 Months

Location: Oran Park Administration Building - 70 Central Avenue, Oran Park 2570
- Enjoy a 35-hour working week.
- Flexibility through Flex leave provisions and hybrid work arrangements.
- Health program including free flu vaccinations, skin checks and health and wellbeing leave options.
- Ample free parking.
- Central location with a modern building with latest technology.
- Join an organisation committed to offering and supporting professional career development

Come join an organisation with endless opportunities, where people choose to work because they are inspired by the chance to shape, influence and grow a community.

A unique opportunity has arisen with our IT Service Delivery team for a Service Desk Analyst to join the team.

Working in a collaborative and supportive team you will also have the opportunity to put your highly developed organisational skills into action to support to the team with regards to all IT matters.

Don’t miss out on being part of something great by joining an evolving, rapidly growing, adaptive and innovative organisation.

What We Offer

We are committed to offering and supporting development and employment opportunities to help people excel and build a lasting career. We offer generous learning and development opportunities as well as flexi time, access to employee benefits and education assistance.

We promote diversity in the workplace and have a culture that is inclusive, respectful and embraces the unique skills and qualities of all people.

As the community continues to grow, this opportunity will allow you to grow with it

Essential:

- Demonstrated experience in service desk support including efficient management of incidents and effective issue resolution including relevant qualifications or equivalent.
- Proven experience providing support in a large environment in a level 1 / level 2 service desk capacity.
- Demonstrated experience using ITSM /ESM ticketing systems and technical support tools.
- Strong customer service skills including the ability to capture and collate information from various sources, prepare reports, deal with challenging customers and achieving outcomes.
- Demonstrated organisational skills and experience working in a high volume and demanding support environment with a capacity to prioritise competing demands and achieve results with a customer focused approach.
- Proven collaboration skills with a demonstrated ability to build and maintain relationships with customers and stakeholders.

Desirable:

- Tertiary qualifications in Information Technology or equivalent.
- Industry certifications in ITIL Framework.
- Any applicable Vendor/industry certifications.
- Basic training or certifications in Cyber Security, Networking or Microsoft technologies.
- To meet Council’s WHS requirements and in accordance with Council’s Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication. If a medical contraindication certificate is provided, it will be assessed against a risk assessment and the decision of whether Council accepts the medical contraindication certificate, will be based on operational needs._

Further Information: Mike Curran, Team Leader IT Service Delivery on 02 4645 5035

Closing Date for above position: 25 November 2024

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