External Relations Officer

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External Relations Officer
- Full time Permanent Position
- Sydney CBD office location
- Hybrid work model.

About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are Compassionate, Respectful, Imaginative and Bold.
Role Purpose
Reporting directly to the Partnerships Lead, you will provide user support, oversee donor engagement and processes, and champion best practice in recording, reporting and information sharing across partnerships and fundraising. You will also have opportunities to contribute to wider External Relations activities, including events and thought leadership initiatives.
This is a collaborative role that requires strong relationship-building skills, attention to detail, and a genuine commitment to delivering high-quality outcomes that align with Uniting’s values.
Key Responsibilities
- Manage internal stakeholder support requests and troubleshooting through a ticket management tool.
- Support teams across Uniting in effectively using the Partnerships, Fundraising and Grants CRM to a high standard.
- Respond to donor enquiries, provide excellent stewardship, draft donor communications and resolve process or service-related issues.
- Provide guidance and expertise on partnership and fundraising processes for internal teams.
- Prepare high-quality reporting and analysis of partnership activity for senior leadership and the Board.
- Convene and coordinate a small internal CRM user group, documenting system improvement requests for the Partnerships Lead.
- Deliver training sessions and quality improvement activities; advise the Partnerships Lead on further user development needs.
- Support the External Relations and Engagement team in events, campaigns, and other activities as required.

Qualifications and Experience
Typically, this role requires a minimum of 5 years’ experience in customer service. Preference will be given to applicants with demonstrated knowledge in Microsoft products, particularly Dynamics, Customer Insights and Journeys.
- Strong commitment to delivering person-centred, high-quality service.
- Demonstrated technical experience using a CRM to collate data for reporting, analysis and enterprise-level information sharing.
- Excellent documentation skills with strong attention to detail.
- Proven capacity to troubleshoot and resolve complex enquiries.
- Experience using ticket management tools (e.g. ITSM) is preferred but not essential.
- Positive and adaptive approach to leveraging technology to drive organisational change.
- Team-oriented, flexible and cooperative with a proactive attitude.
- Ability to work independently with weekly direction and consistently meet deadlines.
- Strong written and verbal communication skills.

What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Affordable access to Fitness Passport— discounted gym memberships to support your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

**How to apply**: Submit your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value - it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
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