Concierge / Customer Service Carlton

14 hours ago

Carlton, Australia Australian Unity Full time

**What’s** on Offer**:
We value our Residential Communities teams and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:

- Competitive hourly rates + Super
- Part time contracts available
- **Flex-Up** - work additional overtime hours as available and boost your income

**Your New Role**

As a **Concierge / Customer Service Officer **you will provide care and support that enhances our resident's wellbeing, enabling them to live with dignity and empowerment.

You will enjoy working within our **Better Together® **social model of ageing well, which offers a continuum of care and support services for our Residents, within a range of accommodation options in one location.

What does your new role look like?
- Assisting our residents with general inquiries
- Ensure the reception area is always clean and well presented
- Assist with the upload of documents and information for the residents
- Maintaining client and staff database/records
- Ordering supplies such as staff uniform, stationary, laundry and housekeeping orders

**About You**

Above all, you will align to our **Values of Bold, Warm and Honest**. You will be able to demonstrate empathy and the ability to provide excellent care for your customers.

Does this sound like you?
- A truly customer-centric approach with the passion to deliver real ‘care’ to residents
- Excellent written and verbal communication skills
- Availability to work Saturday and Sunday 10am to 4:30pm
- Experience assisting a unique and diverse range of customers
- Fully vaccinated for COVID 19, including the Booster and Influenza

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