Technical Customer Support
3 days ago
ZIMOZI IS HIRING
We are looking smart technology professionals who are eager to improve continuously and provide excellent customer service.
**Qualifications & experience**
- You are an excellent communicator and are able to liaise confidently with customers and stakeholders.
- You are interested in digital technologies and software systems as a career.
- You know how to write basic SQL queries and can find your way around database structures with some guidance.
- You would like to work in an industry catering to disability care and out of home care sectors.
- Any experience in a Customer Service / Technical Support areas will be regarded highly.
**Tasks & responsibilities**
- You will document all Help Desk correspondence through internal systems (Zendesk) and communicate effectively, calmly and in a timely manner with customers during and after resolution of identified support requirements.
- You will create Knowledge Base Support articles for internal and external stakeholders
**Benefits**
- Fully remote work with 1 day a month in Sydney city.
- Excellent and supportive team with a focus on individual learning and opportunities.
- Flexible working hours covering core hours with the senior helpdesk analyst.
Note: No Sponsorship, only Permanent residence or Citizens at this stage
Pay: $40,000.00 - $50,000.00 per year
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in Barangaroo NSW 2000
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