Customer Success Manager

1 week ago

Barangaroo, Australia Nearmap Full time

Company Description
**Help drive the growth of one of Australia’s most innovative, fastest growing tech companies.**

**We’re changing the game**

Nearmap is a pioneering Australian success story, specialising in cloud-based geospatial information services and aerial surveys. We offer our customers instant access to high resolution aerial imagery, city-scale 3D datasets and integrated geospatial tools. With planes in the air regularly capturing fresh imagery, our technology is something to be envied and we are committed to driving significant global growth.

**Job Description**:
**Work with real impact**

Reporting into the Director of Customer Success in ANZ, you will be responsible for a strategic portfolio of Enterprise customers, understanding their needs, providing your insights and delivering comprehensive engagement for your customers. You will be our customer advocate, ensuring the highest level of engagement, satisfaction and loyalty.

With customer retention and success as your main objectives, you will be able to identify churn risks and growth opportunities as you work with the account team to support a smooth renewal process. You will also act as the voice of the customer internally at Nearmap, providing feedback and insights on how we can better serve our customers.

You will develop a deep expertise in Nearmap products and services and will focus on driving adoption and active usage of Nearmap products. Maximising the value of customer investment in our products, you’ll ultimately convert them to promoters - both internally and externally.

**Qualifications**:
**What we’re looking for**
- Extensive experience (10+ years) in customer success, consulting or technical pre-sales in a high tech or SaaS company
- Ability to interact with all customer teams at various levels of technical and non-technical depth through to the C-suite
- Account management experience with ANZ top 500 accounts
- Accountability for driving revenue through customer expansion with a proven ability to meet and exceed retention targets
- An analytical work style with the ability to prioritise effectively and conduct data-driven decision making
- Collaborative mindset is a must, with a proven ability to lead internal and partner stakeholders
- Strong commercial acumen and excellent at building trusted relationships with executive sponsors and customers

Additional Information
**What we offer**

Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness, with benefits that include access to our employee share scheme, short and long-term financial incentives, flexible working options and paid volunteer days. We have a strong focus on personal and career development meaning you’ll enjoy world-class enablement and training and weekly 1:1 coaching.

This is a rare opportunity to collaborate with diverse, highly skilled experts who are passionate about building industry-leading products and solutions. With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find.

If you see yourself working at Nearmap, get in touch.

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