Ict Customer Support Officer

1 week ago

Barangaroo, Australia Datadog Full time

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._

**What You’ll Do**:

- Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
- Reproduce technical issues and dive into Datadog’s 400+ integrations
- Become demo certified and lead a three-pillar demo to customers
- Participate in product conversations with internal teams based on feedback from client interactions
- Train as a highly knowledgeable specialist in one or more Datadog product area(s)

**Specific skills, qualifications and experience required for the position**
- Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)
- Experienced with APIs, REST calls and an understanding of Network terminologies
- Experience in any of these or similar technologies:

- Programming languages i.e. Java, Python, Golang, Javascript etc
- Linux
- Web Services i.e. HTTP, CSS etc
- Application support experience
- Familiar with one or more Cloud technologies
- An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
- A strong mentor to your technical peers
- A critical thinker who defaults to a client-centric approach
- Self-motivated, detail-attentive, and able to continuously learn
- Able to work a rotating schedule that requires weekend availability
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply._

**Benefits and Growth**:

- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous global benefits
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog._

**Salary package**:

- Base salary $80K - $120K + superannuation
- Generous benefits including Private Health Insurance allowance

Report this job advert

Pay: $80,000.00 - $120,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Barangaroo, NSW 2000

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