Customer Success Representative

1 day ago

Barangaroo, Australia RecycleSmart Full time

**Customer Success Representative**

At RecycleSmart, we make it easy for businesses, councils and individuals to keep unwanted items in use and out of landfill through our Pickup service, powered by innovative technology and backed by full traceability.

We’re here to build a world where nothing is wasted because every unwanted item gets a second life.

So far, we’ve already saved over **1.7 million kilograms** of resources from landfill, and we’re just getting started. Join us and scale the impact.

**What you’ll own**

You’ll be the go-to person for our customers. You’ll serve across three audiences: councils, businesses, individuals, and ensure every query is handled with care and speed.

**Responsibilities**
- Diagnose issues, find solutions, or escalate when needed.
- Document cases, outcomes, and feedback in our systems.
- Be proactive: suggest improvements to processes, tools, or workflows.
- Stay current: test new tools, recommend better ways to serve users faster.
- Collaborate with the operational and tech team to close the loop.
- Track metrics: response times, customer satisfaction, resolution rates.

**What success looks like**
- Customers feel heard, supported, and delighted.
- Response times are fast; resolutions are clean.
- You help reduce friction in the service model.
- Your insights lead to better systems and fewer repeats.
- Our customer care reputation remains stellar.

**What we’re looking for**
- You’re on top of your tools: Hubspot, Stripe, chat systems, automation.
- You diagnose fast, communicate clearly, no fluff.
- You learn quickly, adapt constantly.
- You’re resourceful: when you don’t know, you hustle to figure it out.
- You’re empathetic, patient, professional, even under pressure.
- You thrive in a startup environment; you wear many hats.
- Prior customer-facing or support experience is mandatory (1 year minimum)
- You believe in what we do: you want your work to mean something.

**What’s in it for you**
- Meaning: your daily work contributes to a cleaner planet.
- Impact: be part of scaling something that’s good for communities.
- Team: work with passionate, values-driven colleagues.
- Growth: chances to own more, lead, innovate.
- Autonomy: we trust you to do your best work.
- Culture: informal, open, honest, and fast paced.

Must have full working rights in Australia (no sponsorship).

Must be based in Sydney - hybrid setup: 3 days in our Barangaroo office (Mon, Wed, Fri) and 2 days from home.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $70,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Barangaroo NSW 2000

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