Service and Warranty Specialist

3 days ago

Parramatta, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA’s trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

**The Opportunity**

Hitachi has an exciting opportunity for a motivated individual to join the National Service team in the position of Service and Warranty Specialist. Reporting directly to the Business Improvement Manager, this position will be best suited to an organised professional with demonstrated experience in identifying and implementing service/warranty process improvements effectively.

**Main Duties include**:

- Corporate office Service & Warranty administration and Branch Service Operations support
- Work with Branches to ensure that Warranty Claims are correctly processed in Dynamics and in eService
- Develop and implement monthly Warranty Report for Branch Operations.
- Assist and advise Branches on Warranty & Service agreements
- Overseeing administrative and audit compliance and assist with the standardisation of the Branch Service Operations.
- Tracking Product Improvement Program completion
- Conduct Operational Assessments, Gap and Needs Analysis to improve Warranty Recovery, Labour utilization, Labour recovery, etc.
- Provide System & Operational Training Support & Guidance for Service Managers, Supervisors, Customer Support Representatives and Service Admin staff including eService and Consite
- Guide and support Service staff in resolving day-to-day business activities involving Dynamics 365.
- Involvement in Business Testing during Dynamics upgrade.

**To be successful in this role, you will need to have**:

- Previous experience in a similar capacity within the machinery, automotive or comparable industry
- Practical experience with help desk software and Dynamics D365 is preferred.
- A passion and drive to improve business processes through analytical thinking
- A professional and diplomatic communication style, maintaining business critical relationships whilst delivering outcomes

**Benefits**

In return for your hard work and dedication you will receive:

- An attractive salary + super + opportunity to earn biannual bonuses
- A permanent long term career in a growing business
- Exclusive staff discounts on Medibank Health Cover and a wide range of other products and services
- A supportive management team which values your input in finding new and innovative ways of achieving success
- Be a key member in a leading OEM which genuinely ensures everyone is happy and safe at work

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and whole-heartedly value diversity at our company.

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