Call Coordinator

4 days ago

Parramatta, Australia W4U Full time

**Position**: Call Coordinator / Customer Service (Warranty Support)
**Location**: Rydalmere, NSW

**Full Time Shifts**:
8.30am - 5:00pm
9:30am - 6:00pm

No Student Visa Holders as this role is full time

**Rate**: $29.02 p/h + Super
- Onsite Parking Available
- 15min from Parramatta station

**Job Purpose**:
To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures.

**Key Tasks**:
a) To maintain a high level of customer service by proactively managing calls nationally, through parts ordering follow up, liaison with Logistics, customer contact and updating, to identify necessary procedural changes relating to call handling.

b) Perform all activities within your rostered schedule time

c) Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s

d) Ensure an efficient, professional and friendly telephone manner is used at all times

e) Participate in team meetings to improve productivity, resolve customer service issues and manage workloads

**Requirements**:
1. Intermediate Ms Office Skills (esp. Ms Excel)

2. Possess a minimum of two (2) years’ experience in the customer services industry;

**Salary**: $29.02 per hour

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Parramatta, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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