Call Coordinator

2 days ago

Parramatta, Australia W4U Full time

**Position**: Call Coordinator / Customer Service (Warranty Support)
**Location**: Rydalmere, NSW

**Full Time Shifts**:
8.30am - 5:00pm
9:30am - 6:00pm

No Student Visa Holders as this role is full time

**Rate**: $29.02 p/h + Super
- Onsite Parking Available
- 15min from Parramatta station

**Job Purpose**:
To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific procedures.

**Key Tasks**:
a) To maintain a high level of customer service by proactively managing calls nationally, through parts ordering follow up, liaison with Logistics, customer contact and updating, to identify necessary procedural changes relating to call handling.

b) Perform all activities within your rostered schedule time

c) Answer all telephone queues in a timely manner appropriate for the service being requested and in accordance with set team KPI’s

d) Ensure an efficient, professional and friendly telephone manner is used at all times

e) Participate in team meetings to improve productivity, resolve customer service issues and manage workloads

**Requirements**:
1. Intermediate Ms Office Skills (esp. Ms Excel)

2. Possess a minimum of two (2) years’ experience in the customer services industry;

**Salary**: $29.02 per hour

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Parramatta, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Call Coordinator

    2 weeks ago

    Parramatta, Australia Works 4 You Full time

    **Position**:Call Coordinator / Customer Service **Location**: Parramatta, NSW Rate: $27.24 p/h + Super **Shift**: Monday-Friday 9:00am - 3:00pm **Job Purpose**: To manage Customer Satisfaction, Customer Service Level Agreement’s (SLA's) and Technician/Agent workflow by the daily scheduling of services adhering to the call management specific...

  • Rostering Care Coordinator

    6 days ago

    Parramatta, Australia Bolton Clarke Full time

    Provide rostering care coordination for our At Home Support clients - Located in Parramatta | $31.56 per hour + super + salary packaging - Working hours: Part-time Monday to Friday 20 hours per week You will provide assistance to our clients with life-limiting illnesses, ensuring they receive the support and comfort they need to remain at home, surrounded...

  • Customer Support Coordinator

    1 week ago

    Parramatta, Australia Ventia Pty Limited Full time

    **Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.** *** **Your Role**: Our customer support coordinators provide high-quality customer service to all internal and external...

  • Customer Support Coordinator

    4 days ago

    Parramatta, Australia Ventia Pty Limited Full time

    Customer Support Coordinator **Date**:5 Jun 2025 **Location**:Parramatta, NSW, AU, 2150 **Company**:Ventia **Why Join Us?** - **Competitive hourly pay**starting at $34.58 per hour (Clerks Award > Adult Level 3), with additional penalties for after-hours and weekend shifts - **Supportive, collaborative team** **culture** led by experienced and approachable...

  • Customer Service Officer

    2 days ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time permanent role - Parramatta CBD as a base location. 3 days working from the office and 2 days working from home Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team. In this role, you...

  • Project Coordinator

    4 days ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **TALENT POOL** - **Clerk Grade 7/8**: - **Full-Time**: - **Parramatta & Sydney Olympic Park** **_Start a career with the NSW Police Force_** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn...

  • Care Coordinator

    4 days ago

    Parramatta, Australia Right at Home Full time

    **Description**: **Company Background**:Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time. This role is responsible for: -...

  • Facilities Coordinator

    6 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $105,986 - $124,957 per year

    Facilities Coordinator1 x Temp Full-Time until 30 September 2027SNSW Grade 7/8 ($105,986 - $124,957 plus super)Locations: Haymarket, Parramatta - travel required from time to time - Hybrid RoleAbout the role:The Service NSW property portfolio comprises over 120 sites across NSW including greater Sydney, rural and regional locations.Working closely with three...

  • Building & Facilities Coordinator

    6 days ago

    Parramatta, Australia Parramatta City Council Full time

    Work as a key member of the Riverside Theatres WHS team - 38hr Full Time | 24 Month Contract Riverside Theatres is a business unit with the City of Parramatta, who is going through unprecedented change and transformation as it becomes Sydneys Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners like...

  • Building & Facilities Coordinator

    6 days ago

    Parramatta, Australia Parramatta City Council Full time

    Work as a key member of the Riverside Theatres WHS team - 38hr Full Time | 24 Month Contract Riverside Theatres is a business unit with the City of Parramatta, who is going through unprecedented change and transformation as it becomes Sydneys Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners like...