Customer Experience Manager

7 days ago

Malvern, Australia Dan Murphy's Full time

**Customer Experience Manager | Dan Murphy’s | Join an unbeatable team**

Develop your vision with autonomy and accountability
- **Lead and train a world class retailing team**:

- **Attractive remuneration package with incentives**:

- **Develop the overall vision and story of Dan Murphy’s**

**About Dan Murphy’s**

When Dan Murphy opened his first liquor store in 1952, he believed in offering the biggest range, the lowest prices and unbeatable customer service. A promise we still pride ourselves on keeping today.

We’re looking for talented, passionate people to help continue his legacy.

If you’re successful, you’ll join our vibrant team in making Dan Murphy’s a world leader in customer service. You’ll enjoy a great company culture, plus access to great employee benefits and training programs. And because Dan Murphy’s is part of Endeavour Group, you’ll be part of Australia’s largest liquor group.
- **Deliver a world class shopping experience**:

- **Manage and collaborate with a motivated team**:

- **Fast-paced, forward thinking and customer-focused**

**When You Will Be Needed**

This role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends

**About You**

Dan Murphy’s people are great people. Whether we’re learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do. If you’re the sort of individual who takes accountability and strives to always do the right thing for our customers, our team, our communities and our business then we should connect.

As Customer Experience Manager you’ll be responsible for leading the day to day operations of the store. You will develop your team to deliver a world class customer experience, that includes effective sales techniques, strong product knowledge and delivering events that are talked about. You’ll also be a brand advocate and change champion.

Other competencies required to fulfil this role include:

- **Committed to providing a world class customer experience**:

- **Excellent communication skills**:

- **Passion for developing others**

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**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

**We’d love to hear from You**

LI #work180

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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