Customer Service Officer

2 days ago

Fyshwick, Australia TenacityCX Full time

FT or PT role based in Fyshwick, secure free parking
- $32 per hour plus super - 37.5 hours per week
- Office based role in a team of 5 people

**Customer Service Officer**
- **Based in Fyshwick, Canberra**:

- **Temp to perm opportunity, FT role pref, PT a possibility**:

- **$32 per hour plus super**:

- **3 roles available - Immediate start**:

- **This role is office based, 5 days per week, Monday to Friday, standard business hours**

Come and work for one of the biggest energy companies within Australia.

**About the role**

With a moderate influx of calls from their valued domestic and commercial customers, you will be at the forefront of the company answering calls from homes and business within the Canberra, ACT region.

You will also handle correspondence and enquiries, including account queries, escalations, the processing of orders, payments and new customer enquiries, with an aim to set up new accounts.

You will be required at times to make outbound calls to customers that may have neglected to pay their energy invoices, whether they be business customers or households.

You will deal with multiple stakeholders and teams, including delivery drivers, across the organisation in order to ensure a smooth delivery of the product, in a timely manner.

This role will see you sitting within a team of 5 people, servicing customers, whilst enjoying a small, quiet and relaxed office environment.

**Who is the best person for the role and what experience would be ideal to be a success in this role?**
- Recent experience working in a contact centre answering approx. 50-60 calls per day
- Superb written communication skills
- Excellent command of the English language, including grammar
- Attention to detail is critical as you are dealing with dollars and delivery addresses
- High degree of empathy
- Strong ability to handle escalated calls with care, empathy and respect
- Someone who wants to work in an office 5 days per week
- A team player - work closely with the immediate team but also gathering information from other business areas
- Reliable and punctual
- And a good sense of humour would be very welcomed

**What is in it for you?**
- Join an organisation that genuinely cares for its people
- On the job training - you will not be in a classroom for extended periods, or at all.
- NO KPI’s and no sales targets
- Free secure parking and buses
- Have weekends to yourself - work Monday to Friday only
- Call queues that span from 8:30am to 5pm. No late nights or super early mornings.
- Work Life balance
- The team of approx. 5 - small team environment
- Something tells me that there will be lots of BBQ lunches in this organisation ;)

Looking to move to Western Sydney? We have a few roles there too

Send your CV over today to discuss this unique opportunity to support the community and make a difference
- Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people._

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