Customer Service Representative
17 hours ago
Our client offers a full range of port agency, marine and survey services, delivered safely and with a consistent commitment to exceptional service, and transparency in over 60 countries across the world.
We are looking for a talented Customer Service Representative, based in their Sydney Office, Ideally from the shipping line.
**Key Responsibilities**:
- Act as the contact point for new customers and be their advocate internally
- Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders.
- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
- Manage / improve day to day process interaction with customers
- Be fully responsible for customers.
- Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
**Requirements**:
- Minimum 1 years of experience in Freight forwarding/Shipping.
- Import Export knowledge documentation, Bill of lading,issue invoice.
- Excellent command of English, both written and spoken.
- Good Microsoft Office skills (Teams and Excel)
- Customer focused, with a strong ownership mindset.
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