Reporting Analyst

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

Customer Solutions is the voice of AGL, operating across multiple locations and countries, serving our customers through inbound, outbound, and digital channels. We are seeking a skilled Reporting Analyst to join our Governance & Strategy team, who oversees the operations of our contact centres.

You will be responsible for developing, owning, operating, and continuously improving our reporting and analysis framework. You will collaborate with domain experts and stakeholders to identify trends, investigate issues, and provide ad-hoc reporting. Your technical skills and powerful analytical insights will be crucial in supporting leadership and decision making within our contact centres.

What you’ll be doing:
- Develop and maintain the Customer Solutions Reporting and Analysis Framework. Represent Customer Solutions on cross-functional projects to develop ongoing reporting solutions.- Identify and investigate trends and issues in data. Develop and maintain queries and reports that deliver insights and measure performance against key KPIs.- Create documentation to capture reporting requirements, technical information, and other relevant details.- Develop initiative briefs based on analysed requirements and issues.- Review and improve existing reporting to ensure it supports business objectives.- Collaborate with internal stakeholders and other business units to leverage data trends and opportunities.- Support team members in sourcing relevant data and participate in testing and approving new datasets.

What you’ll bring to the table:
- At least 3-5 years of relevant analytical experience, with tertiary qualification in IT or business related field highly regarded- Technical expertise in Microsoft 365, VBA, SQL, Power BI, Python, and Business Objects. Experience with Salesforce will be highly regarded.- Operational business experience or in-depth knowledge of Customer Solutions data, along with strong analytical skills to query and analyze data for actionable insights.- Business analysis skills, including the ability to elicit requirements and solve business problems using structured approaches.- Strong time management and task prioritization skills, with experience in data extraction, joining/mashup, and visualisation.- Exceptional verbal and written communication skills At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Access 20 weeks of paid parental leave for the primary carer.- Access to an additional week of recharge leave per year.- Play an active role in our diversity & inclusion initiatives.
- _Benefits may change over time and vary based on role type and location_

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008

Job Family Group:
Business and Organization Analysis Management