Help Desk

16 hours ago

Sydney, Australia Verve Partners Full time

Growing MSP organisation
- Opportunity to progress your career
- Parking onsite

**Responsibilities**:

- Provide technical support and troubleshooting assistance to clients
- Escalate complex issues to Level 2 support team members
- Maintain accurate records of client interactions and resolutions in the ticketing system
- Follow up with clients to ensure their issues have been resolved
- Assist with other IT-related tasks as needed

**Requirements**:

- 1-2 years of experience in a technical support role
- Familiarity with Windows operating systems and Microsoft Office Suite
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team

**Opportunities**:

- Ample parking on site
- Opportunity to do further studies
- Bonus structure in place
- Team building days
- As they grow, this creates growth for you.

Please forward your resume today or call Melanie on 0448 431 486 for a confidential discussion.

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