Customer Support Officer

1 day ago


Glen Iris, Australia TheirCare Full time

Support families and schools with meaningful customer service
- Casual and permanent shifts to suit your lifestyle
- Work near Tooronga Station with free on-site parking.

Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.

We're on the lookout for a new **Customer Support Officer** to join our team at our Head Office in Glen Iris.

**About the Role**

This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported.

Your day-to-day will be a mix of:

- ** Inbound and occasional outbound phone support**, answering questions and solving problems with a positive and empathetic approach.
- Handling everything from **bookings and account administration to billing inquiries**.
- Supporting business operations with **administrative reporting** and other ad-hoc duties.

We have a variety of **casual and permanent opportunities** available, with flexible shifts between **6:30am and 9:00pm (AEDT)**, so you can find a schedule that fits your lifestyle.

The role is Monday to Friday, located at our Head Office, which is conveniently close to Tooronga Train Station and offers free parking.

**About You**

Do you have a knack for listening and a passion for helping people? We want to hear from you.

We’re looking for someone who is:

- An exceptional communicator with a **positive, empathetic, and professional attitude**.
- Highly organised with strong **attention to detail**.
- A confident user of computers and various software systems.
- Able to thrive in a fast-paced environment and work effectively as part of a team.

While prior experience in a customer service role is an advantage, we value your attitude and skills above all else. An understanding of outside school hours care operations would be a bonus, but it's not a deal breaker

**Why Join Us?**

At TheirCare, we pride ourselves on our supportive and inclusive team environment. You'll work alongside our experienced and welcoming customer support team, reporting to the General Manager. We are committed to your growth, offering **ongoing training, support, and genuine career progression opportunities**.

TheirCare has an ongoing commitment to ensuring the safety of all children, families and staff involved in our programs.



  • Glen Iris, Victoria, Australia TheirCare Pty Ltd Full time $60,000 - $80,000 per year

    Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.We're on the lookout for a newCustomer Support Officerto join our team at our Head Office in Glen Iris.About...

  • Payroll Officer

    2 weeks ago


    Glen Iris, Australia Hearth Support Services Full time

    **Are you ready to bring your payroll expertise to a purpose-driven organisation making real change in people’s lives?** Hearth is a registered NDIS provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships. As a **Payroll...


  • Glen Iris, Victoria, Australia Hearth Support Services Full time $45,000 - $60,000 per year

    Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life? Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life...


  • Glen Iris, Australia TheirCare Full time

    TheirCare is an OSHC industry leader providing high quality Before/After School Care services across Australia. TheirCare’s support office is seeing continual growth and we are excited to find a high-level administrator to support multiple functions within the business. This is an exceptional opportunity to guide and support the business and shape its...

  • Intake Coordinator

    1 week ago


    Glen Iris, Australia Hearth Support Services Full time

    We have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers. As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our...


  • Glen Iris, Australia Hearth Support Services Full time

    Secure, permanent full-time role - Free on-site parking, laptop & mobile phone - Flexible Ways of Working - Prime office location on Burke Road, Glen Iris We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Glen Iris office. **About us**: Hearth is a registered NDIS and TAC support services provider. Our...


  • Glen Iris, Australia Hearth Support Services Full time

    Hearth is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Relationship Manager to join our friendly team at our Glen Iris office. **About the role**: As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other...


  • Glen Iris, Australia Hearth Support Services Full time

    Hearth Support Services is a registered NDIS provider with a commitment to consistently provide the highest standard of support. We achieve this through fostering and cultivating long-term, sustainable relationships. We're looking for someone to join our team and manage the end-to-end recruitment process for support workers across all of our regions. You...

  • Collections Officer

    2 weeks ago


    Glen Iris, Australia Sharp & Carter Full time

    Support and training offered - Great team environment - Convenient location with free parking and close to public transport **About The Company** **About The Role** You will be responsible for, but not limited to; - Issuing invoices/ statement reconciliations. - Sending reminder runs. - Work cooperatively in a team environment. - Exposure to billings -...


  • Glen Iris, Australia mecwacare Full time

    Part-Time Position - Glen Iris Location - Generous Salary Packaging Options **ADMINISTRATION OFFICER** - **Part-Time Position**: - **Glen Iris Location**: - **Generous Salary** **Packaging Options** This role will support the Facility Manager in a range of day-to-day administrative and support tasks, as well as specific projects and will coordinate the...