Project/service Delivery Coordinator

**We're** **undergoing phenomenal growth due to our amazing team and passion for empowering our clients through technology**:

- ** Work for a leading MSP in a fast-paced and collaborative environment**:

- ** Looking for an exciting new challenge**

**About VISITS**:
VISITS is a leading National Managed IT and Cyber Security Services Provider and amongst the fastest growing IT companies in Australia. Our clients are mid-market and growing small businesses including many well-known Australian and publicly listed organisations.

We have a reputation for achieving exceptional IT and business outcomes and providing positive customer experiences, delivered by a respected, capable and growing team in Melbourne, Sydney, Perth and Cebu (Philippines).

**Your Role**:
Our growth has created an outstanding opportunity for an experienced Project/ Service Delivery Coordinator to join our team on a permanent basis based in our Melbourne office. You will be supporting our delivery team as well as running your own projects.
- Manage the successful delivery of projects and service delivery initiatives, ensuring they deliver the required outcomes, on time and on budget.
- Plan, develop and manage project and service delivery scheduling, including resource allocation and client communications.
- Communicate regularly and proactively with clients, suppliers and our internal team to ensure everyone is properly informed and aligned.
- Chair project management meetings with clients.
- Track project progress, timesheets and costs to ensure projects are on track.
- Approve project timesheets and expenses where relevant.
- Coordinate the timely approval and issuing of project invoices and purchase orders.
- Perform project and service delivery administration tasks.
- Coordinate post-project client surveys.
- Ensure all aspects of the project (including handover, documentation and billing) are completed prior to project closure.
- Prepare project and service delivery related reports.
- Coordinate service delivery activities and ensure process compliance.

**Your Professional Skills & Experience**:
At least 2-3 years' proven experience as a Project/ Service Delivery Coordinator in an IT environment, ideally with respect to Microsoft technologies used by Mid-Market organisations such as Azure, Intune and Teams.
- Experience managing numerous projects/ delivery processes simultaneously.
- Outstanding verbal and written communication skills, and confidence dealing with people at all levels of an organisation.
- Excellent Microsoft Excel and general software skills.
- It is also highly desirable that:_
- You have experience within another Managed Services Provider.
- You have or are currently studying Project Management certifications such as PRINCE2 or PMBOK.
- You have general ITIL knowledge to a Foundation level.

**Staff Benefits & Perks**:
We value our staff and offer competitive salaries and plenty of employee-focussed benefits. We encourage career growth within our organisation. To support this, we provide all staff with a personalised training and professional development plan to assist with their career progression.

Our Melbourne head office in St Kilda Road is a great place to work with breakfast, snacks and light lunches supplied, a cafe-quality coffee machine, located close to public transport and lots more

We have a great team culture and organise regular social gatherings, including Friday Night Drinks.

Majority of your time will be based onsite in the VISITS' Melbourne office or attending client onsite meetings. There is some flexibility to work from home for this role.

Work is mostly during weekday business hours (mínimal weekend work).

Other perks include:

- Novated leasing, including FBT-free leasing of electric cars (where eligible).
- Savings on IT equipment and home NBN, which you get at cost.
- Access to company cars.
- Optional participation in charity and fundraising events for mental health and similar causes.

This is a permanent full-time role.

Remuneration will be negotiated based on your experience and qualifications.
- You must have full-time working rights in Australia for this role._
- Please note that we will only be contacting applicants that have been shortlisted._