Customer Service Delivery Coordinator

2 days ago

Melbourne, Australia Becks Wiggins Stokes Full time

CBD location
- Hybrid role - WFH 2 days per week
- Immediate start, temp to perm opportunity

We have a fantastic opportunity to work with a global employee assistance programme (EAP) provider, whereby your daily interactions with clients will have a direct and positive impact on their lives. Providing wellbeing solutions to customers on a global scale, our client is seeking a Customer Service Delivery Coordinator to join their friendly and supportive team. If you are an empathetic and highly organised individual who is keen to demonstrate your exceptional customer service skills in the health and wellbeing sector, then please read on

Reporting to the Onsite Delivery Manager, the Customer Service Delivery Coordinator is responsible for coordinating the sourcing and delivery of Additional Services, ensuring that strategic solutions are delivered in an effective, courteous and timely manner.

**Key responsibilities**:

- Coordination of all APAC service requests
- Assisting with invoicing and data management
- Assisting external clients with service requests, support and information in a timely and professional manner
- Assisting and directing internal stakeholders with business queries
- Improvement of information and business processes
- Completing requests and projects assigned by the team manager

**You will ideally have**:

- Customer service experience
- Intermediate to advanced computer/keyboard skills including Microsoft Excel, Word and Outlook
- Demonstrated ability to be understanding and empathetic towards clients
- Excellent written & verbal communication skills
- Ability to be flexible and resilient within a shift work environment
- Ability to work autonomously as well as part of a team

If you are interested in joining this amazing team, please APPLY NOW and send your resume together with a covering letter, outlining your suitability for the role. For a confidential discussion, please call Katrina Turner on 03 9535 9500.

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