Client Support Officer

2 days ago

Subiaco, Australia Telethon Institute for Child Health Research Full time

CliniKids is The Kids Research Institute’s first team to integrate world class research with a clinical service. CliniKids is a unique integration of early intervention services, innovation, and research for children on the autism spectrum. Our mission is to support young children and their families to reach their full potential through the development and translation of cutting-edge evidence-based supports to fulfil our vision of all children on the autism spectrum growing into happy and healthy adults.

**The Opportunity**

We currently have the opportunity for a Client Support Officer to join our growing team The Client Support Officer will provide high level client support and management ensuring the clinic focus is customer service orientated. This role will also provide administrative and diary management support to the clinical team composed of multidisciplinary allied health professionals.

Some of the responsibilities include:

- Managing complex enquiries and direct complaints/feedback
- Onboarding of new clients for effective caseload management
- Effective management of electronic calendars, client appointments, client communications and service waitlist information
- Provide support and guidance in relation to funding parameters and treatment plan management
- Manage client payments and accounts

**About You**
- A minimum of 2 years’ experience in a similar client or customer facing role
- Exceptional level of customer care, administration, and organisational skills
- Skilled in electronic database management and Microsoft Office Suite, including Microsoft Excel
- Diary / appointment management on behalf of business professionals and/or allied health professionals
- Demonstrated ability to work independently, set priorities and manage large and varied workloads, while maintaining motivation under pressure
- Experience working with children and/or their family members, or in a similar client facing role

**About Us**

Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences, foster a culture that supports diversity and inclusion, and are committed to providing reasonable accommodations where required.

**Some of our staff benefits include**:

- Additional annual leave over Christmas and Easter.
- Save on tax and increase your take home pay by salary packaging up to $15,899 of Living Expenses and up to $2,650 on Entertainment Benefits each FBT year.
- World leader in child health research.
- Early and Mid-Career Researcher Mentoring Program.
- Various initiatives providing strategic support to researchers, including funding support.
- Extensive health and wellbeing program with weekly events.
- Flexible work options and hybrid working.
- Modern offices and end of trip facilities, including sit to stand desks.
- Access to Corporate Health Insurance.
- Staff purchasing discounts including travel, IT Hardware and stationery.

**How to Apply**

**Your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the “About You” section above.**

**Contact Name**:Leah Meehan

**Closing Date**:06/03/2025 - We reserve the right to hire prior to the closing date.

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