Family Support Officer, Inklings

**The Opportunity**

**Here at The Kids Research Institute Australia, we have a passion to see our researchers and their collaboration partners succeed, achieve research excellence and translate their discoveries into real-world innovation and impact.

We have an exciting new opportunity to help a new pilot here at The Kids Research Institute Australia, Inklings Inklings is an innovative early childhood program within The Kids Research Institute Australia for babies aged 6-18 months who are showing early differences in their social interaction and communication development. We are seeking a new Family Support Officer to help with the expansion of Inklings to South Australia.

As our new Family Support Officer, you will support the Operations team to implement and grow the Inklings program to South Australia. You will enjoy working within a highly motivated and dynamic team to provide high level administration support to the Inklings Operations Team, and support participants to move through the Inklings program, from start to finish.

You will find this role full of variety and responsibility. Some of your key responsibilities will include:

- Ensuring a high level of customer service to families and other stakeholders involved in the Inklings program.
- Effectively supporting the implementation of the program cycle and service delivery of the Inklings program to participants, including screening and onboarding activities.
- Supporting the Operations Manager and wider team with administrative duties.
- Prepare documents, presentations, spreadsheets.

This role is based in Perth - some travel to South Australia may be required. This is a pilot program, so the role is for an initial 2-year full-time contract with option to extend a further 6 months.

As this role is supporting stakeholders in South Australia the start time for this position will be between 7am-8am.

**About You**

The key to your success will be your demonstrated experience in the following:

- A minimum of 2 years’ experience in a similar client or customer facing role.
- Exceptional level of customer care, administration, and organisational skills.
- Ability to work effectively as part of a broad, multidisciplinary team.
- Experience with and ability to learn and implement new systems.
- Skilled in electronic database management and Microsoft Office Suite, including Microsoft Excel.
- Diary / appointment management on behalf of business professionals and/or allied health professionals.
- Demonstrated ability to work independently, set priorities and manage large and varied workloads, while maintaining motivation under pressure.
- Experience building and maintaining relationships with internal and external clients.

**About Us**

**Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences, foster a culture that supports diversity and inclusion, and are committed to providing reasonable accommodations where required.

**Some of our staff benefits include**:

- Additional annual leave over Christmas and Easter.
- Save on tax and increase your take home pay by salary packaging up to $15,899 of Living expenses and up to $2,650 on Entertainment Benefits each FBT year.
- Extensive health and wellbeing program.
- Flexible work options.
- Reward and recognition program.
- Professional development opportunities including access to online training with LinkedIn Learning.
- Modern offices and end of trip facilities, including sit to stand desks.
- Access to Corporate Health Insurance.
- Staff purchasing discounts including travel, IT Hardware and stationery.

**How to Apply**

**Your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the “About You” section above.**

**Contact Name**:Lauren McLellan

**Closing Date**:30/01/2025 - We reserve the right to hire prior to the closing date.