Customer Service Specialist

2 weeks ago


Waitara, Australia Granny Flat Solutions Full time

Are you passionate about customer service and looking for a role where your weekends are your own? Love a culture that is all about being a team, friendly and fun? This may be the job for you

New South Homes & Granny Flat Solutions are a multi-award-winning family-owned construction company based in Sydney's North. We’re looking for a talented Customer Service Representative to help the most important people of our business, our customers

This role requires heavy involvement in the start of our customer's journey and requires someone who loves to help, is comfortable speaking on the phone and working along side our successful sales team. It also requires someone to be able to work remotely on selected weekends (2-3 weekends a month) from the Display Homes, with time in lieu during the week for weekend work.

Your day to day would involve:

- Delivering a high level of customer service to our clients from the initial discussion until design stage of their new build
- Updating our CRM (Pipedrive) with customer notes, additional information and data to assist our sales team
- Working on creating and sustaining relationships with customers and our internal team
- Analyse and collect customer data to prepare service reports
- Finding solutions to handle customer disputes
- Providing support to the sales team with duties such as calendar management and customer follow ups

What kind of skills would benefit you in this role
- Keen to consistently develop their knowledge on products, services, and processes
- Excellent time and organisational management skills
- A team player who is comfortable working autonomously
- A problem solver who loves to help customers

Does this sound like your perfect role? We’d love to hear from you, send us your CV today

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)



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