Administrative Officer

**ABOUT THE ROLE**:
**Summary of the role**: Mercy Hospital for Women has an opportunity for highly motivated administration officers with sound communication and interpersonal skills, with a strong focus on customer service and demonstrating the Mercy Values.
- A variety of shifts available in Patient Services, incl. Emergency, Admissions, Day Surgery Unit, Cashier, Chemotherapy, Postnatal Ward, Outpatients, Mercy Consulting Suites, Physio, Social Work, Birthing Suite, Main Reception
- Shifts 24hr rotating roster including: 0630-1500, 1430-2300, 2300-0700, 0830-1700, 0800-1630, 0930-1800, 0745-1615
- Type of employment: Casual
- Must be available at short notice for shifts and able to work weekends and public holidays
- Primary functions of the role are to accurately enter patient details into IPM, greet patients and visitors with excellent customer service, answering phones in a courteous and professional manner, clerking patients in the emergency system (EDIS), calling emergency codes, support switchboard, admit and transfer patients.

**ABOUT YOU**:

- Enthusiastic, motivated and a 'can do' attitude
- Ability to work autonomously and as part of a team
- Accurate data entry with demonstrated time management and organisational skills
- Prior health services experience desirable but not essential

**ABOUT US**:
Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women's health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.
- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:
Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:
- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**

Jo Doig, Team Leader Patient ServicesMs Jo Doig

8458 4018

Ms Julie Schoenfelder

8458 4021