Administrative Officer Grade 2

**Reference Number**:2938

**Category**:Management & Administration

**Department**:MH Corporate Support

**_Are you a current Austin Health employee?_**
- **Ongoing, full time position as an Administrative Officer in Austin Health’s Mental Health Division - Community (Outpatient) Team**:

- **Mon-Fri 08.30-17.00 with monthly ADO**:

- **Classification YC89 - Grade 2 Administrative Officer**
- Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

**About the Mental Health Division**
- The Mental Health Division forms part of Austin Health. It provides a comprehensive range of child, adolescent, youth and adult mental health services to the areas of northeast metro Melbourne along with inter-regional and state-wide specialist services, which are provided on an inpatient basis and in community settings. Our Mental Health Teams aim to strength and potential in our consumers, their carers and each other by providing compassionate care and offering partnership in recovery.

**About the role**
- We are looking for an experienced Administrative Officer to join our Infant Child Youth Mental Health Services (ICYMHS) Admin team. In this role, you will provide exceptional administrative support to various clinical teams in our community setting, while working alongside accomplished admin team members who will offer strong support.
- This front-facing role plays an important part in creating a professional, positive image for the Mental Health Division. It involves regular contact and interaction with service consumers (patients, families, carers, and visitors) as well as other key stakeholders. As an Administration Officer at this level, your focus will be to deliver professional, high-quality customer service, support administrative operations, and maintain a welcoming environment where clients, carers, and visitors feel valued and supported. The position description outlines our expectations and the responsibilities of the role.

**About you**
- To be successful in this role you’ll bring with you:

- Understanding of customer service as it relates to internal and external customers and commitment to effectively meeting their needs
- Exceptional face-to-face, phone and written communication skills, including discretion and confidentiality with sensitive matters
- Extensive experience in the provision of administrative support and reception services to support a team of multi-disciplinary professionals
- Demonstrated ability to be approachable, customer orientated and proactive in finding solutions and taking initiative where required or escalating to manager appropriately
- Current working with Children's Check with no restrictions

**Our benefits**
- Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.

**Work with us**

**Interested in finding out more about this opportunity? Read the**position description** for further details.**

**Application closing date: Tuesday 27 May 2025