Admin/service Coordinator

1 week ago

Mulgrave, Australia Signature Security Full time

**Key Responsibilities**:

- **Customer Service Excellence**: Manage customer requests and coordinate services with technicians, ensuring timely and satisfactory resolution of all inquiries.
- **Service Coordination**: Maintain accurate records of customer requests, service completion, and proactively communicate with customers to address any issues.
- **Scheduling & Resource Management**: Assist with scheduling, resource allocation, and monitor service and installation schedules to optimize efficiency.
- **Reporting**: Prepare and send detailed service reports to customers and internal stakeholders, ensuring transparency and accountability.
- **Administrative Support**: Provide administrative support in inventory management, documentation, and other tasks as needed.

**What We're Looking For**:

- **Excellent Communication Skills**: Ability to communicate effectively with both customers and team members, fostering strong relationships.
- **Organizational Prowess**: Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- **Customer Service Experience**: Previous experience in customer service or a similar role, demonstrating a commitment to customer satisfaction.
- **Team Player**: Ability to work independently while also being a collaborative team member.
- **Attention to Detail**: Strong problem-solving skills with meticulous attention to detail.
- **Adaptability**: Flexibility to adapt to changing situations and priorities.

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Overtime pay

Work Authorisation:

- Australia (required)

Work Location: In person

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