Retail Customer Service Officer

4 days ago

Fortitude Valley, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Opportunity to join our Retail Relief Team in Brisbane
- 12 weeks paid training 20-25 hours per week
- Moving to Casual on Call after training period
- Varied Shifts Monday to Friday 8:45am - 5:06pm
- Payrate $32.37 per hr plus 12% super, increases to $34.59 per hr after training (Junior Rates apply)

Locations include Brisbane GPO, New Farm, Fortitude Valley, George Street, Chermside, Lutwyche,West End and Hamilton.

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Fortitude Valley, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    6 hours ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Officer** **Grade**:Clerk Grade 5/6 **Employment Type**:Multiple temporary dates (up to 18 months) **Location**:Gosford **Applications Close**: Monday 16th September 2024 [at 9:59am] **This role sits within the NSW Fair Trading Division in the Long Service Corporation team** *** **About the team** Fair Trading and Regulatory Services...

  • Customer Service Officer

    1 week ago

    Fortitude Valley, Australia Wall Street Full time

    Competitive Remuneration - Thrive in a growing business - Fortitude Valley location **The Company**: We are not just another timber flooring company. While** WOODCUT **was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant. Today,...

  • Customer Service

    2 weeks ago

    Fortitude Valley, Australia Kennedy Reid Full time

    Extensive training provided on product knowledge and systems - Full-time permanent position - WFH 2 days once trained **The Company** Our client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for an experienced outbound...

  • Customer Service Officer

    6 hours ago

    Fortitude Valley, Australia Tally Group Full time

    The role: This is an exciting position for someone who wants the opportunity to make an impact in a high-growth company, while learning from industry experts in the technology and energy sector. Role Duties: - Follow established work practices and promote and maintain safety in the workplace. - Negotiate payment arrangements with outstanding debtors for...

  • Customer Service Representative

    6 hours ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Concierge Operator** **Digital Service Representative** **Customer Service Representative** **Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres** **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680 **Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    2 weeks ago

    Fortitude Valley, Australia Karl Chehade Dry Cleaning Full time

    **Dry Cleaning Shop - Customer Service Super Star** KC Dry Cleaning Fortitude Valley, Brisbane QLD Retail Assistants (Retail & Consumer Products) Full time $20 - $25 per hour Australia's largest dry cleaner is looking for fashion-forward, customer service-savvy brand ambassadors to work at our flagship store in Fortitude Valley. The hours are: **Monday...

  • Customer Service Officer

    2 weeks ago

    Fortitude Valley, Queensland, Australia TUH Health Fund Full time $60,000 - $90,000 per year

    About the role In this role, you'll be the first point of contact for our members, delivering outstanding service and support across Teachers Health Group range of health fund products and services. You'll play a key part in creating a seamless experience for our members by providing accurate information, resolving enquiries and supporting membership growth...

  • Customer Service Representative- Murwillumbah

    2 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Representative** **SNSW Clerk Grade**3/4**-** starting annual salary $71,959 plus superannuation and leave loading **Employment Type**: **Locations**:Murwillumbah** - We’re looking for passionate, customer-focused individuals to join our Murwillumbah Service Centre as **Customer Service Representatives.** **About you** **Are you...

  • Customer Success Officer

    2 days ago

    Fortitude Valley, Australia Codafication Full time

    **About**Codafication** At Codafication we are pioneering new ways to make the world simpler. We are an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their...