Student Services Team Leader, Perth

**JOB DESCRIPTION**

**Student Services Team Leader - Fixed term**

ILSC & Greystone College Australia, part of the ILSC Education Group, is a private language and career college with campuses in Perth, Adelaide, Melbourne, Sydney and Brisbane, as well as in Canada and India.

This varied and challenging position is open in our Perth Campus and offers numerous opportunities for growth and development within the international education industry. The Student Services Team Leader role reports to the Student Services Manager and is responsible for a variety of functions, such as:
**Student Advising Duties**
- Assist in coordinating and providing student advising services to students (ELICOS & VET) on aspects such as cultural acclimatization and general academic concerns.
- Ensure student advising service is consistent, professional, timely, proactive, and in accordance with ILSC’s guidelines
- Support the management of non-academic issues and escalate exceptional cases as needed
- Support special projects on a national scale.
- Supporting the supervision of the team on academic and financial intervention and problem-solving (if required)
- Issuing COEs and working with the school's database system.
- Knowledge of in-house mental health services for students, as well as students’ health
- Supporting student accommodation requests (i.e. Homestay and student residence)
- Ensure special duty of care is followed by underage students on campus with regular check-ins
- Supporting the supervision of the team in preparation for new students intake (ELICOS & VET)
- Supporting the supervision of the team on the creation and revision of invoices and payment plans.
- Supporting the supervision of the team in answering agents' phone calls, responding to questions about current student status and providing course information.
- Supporting the supervision of the team in facilitating student extensions
- Supporting the supervision of the team in acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversion.

**Reception duties**
- Preparing new student orientation and intake documents
- Supporting local teams with the weekly orientation process for new students (including pre-arrival checks and communication, Day 1 Orientation, and late-comer follow-up)
- Managing textbook inventory and distribution
- Updating the school’s academic management system (Odyssey), learner management system (MOODLE), as well as other databases (PRISMS)
- Helping students with login issues to the myILSC App and other organisations’ forms.
- Preparing graduation certificates and letters of completion
- Purchasing OSHC (student health insurance) and ensuring students receive their insurance cards
- Ordering and managing stationery and school supplies
- Coordinating with cleaners to ensure the quality of cleanliness of the campus, making sure that the premises are always kept clean and in good condition
- Process credit card expenses reconciliation in the system

**Other**
- "Ad-hoc National Student Services tasks (to be determined)"
- Assisting the Manager, National Manager & Academic Director with assigned tasks.
- Attending general staff and team meetings, as well as assigned training sessions.
- Support motivating the team to achieve organizational goals (provide good customer service)
- Support the manager in delegating tasks to team members. Developing and implementing a timeline to complete tasks
- Supporting the training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, knowledge, and communication skills.
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team

**Selection Criteria**:

- Understanding key regulatory compliance requirements, including: ESOS Act, National Code 2018, ELICOS Standards 2018, NEAS
- Working experience within the education industry.
- Excellent time management and ability to work under pressure in a fast-paced environment
- Proven leadership skills
- Outstanding organisational and prioritising skills
- Demonstrated customer service skills
- Effective and clear written and oral communication in English
- Excellent technical skills (Database, Microsoft 365, PRISMS, etc)
- Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents and sales teams
- Able to find information and work independently and collaboratively with other departments
- Able to be flexible, adaptable and have problem-solving skills
- Able to always maintain composure and professional behaviour, especially while under pressure
- Proactive in taking the lead on tasks and collaborating with the team on the workload
- Patient, empathetic and approachable

Applications must include a Cover Letter detailing recent relevant business experience and an updated Resume.

**Working Hours and working rights**:

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