Bell Captain

Your mission: To create memorable experiences for guests by ensuring the smooth delivery of guest luggage, parking of guest cars and driveway management.

At Crown Perth, memorable experiences are created by being passionate and working together. As a Bell Captain you will be responsible for the daily operations of the Bell department including team development and superior guest relations to enhance the customer service experience for hotel guests. A Bell Captain is a Team Leader or Supervisor of the Valet and Bell Services teams. In this role you will provide guidance and direction to our Bell Services Attendants and Doorpersons working at Crown Metropol and Promenade.

Essential Criteria:

- Current WA unrestricted C class manual driver’s license
- Demonstrated experience in the customer service industry
- Strong team leadership experience
- Strong communication and time management experience
- Availability to work across a 24/7 roster

Preferred Criteria:

- Demonstrated Hotel operational experience
- Strong understanding of Hotel Property Management Systems (preferably OPERA)
- Hospitality or related qualification

This is a full-time position open to both internal and external applicants. Job Number PER14917

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Full Time