Operations Coordinator

Operations Coordinator - Junior Medical Staff

Permanent, Full Time with monthly day off

Box Hill Hospital

Medical Workforce Unit

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

This position is responsible for the efficient and effective day to day administration and support to the Eastern Health medical workforce with specific service provision for a portfolio within one or two Clinical Directorate teams. To work collaboratively within and outside of the Medical Workforce Unit (MWU) to create a culture of service provision towards the senior and junior medical staff of Eastern Health.

About you

**To be successful in this role you will possess**:
Essential

Drive for results with demonstrated ability to meet targets and timelines

Strong attention to detail

Excellent customer service skills

Strong negotiation skills

Strong work ethic

Demonstrated ability to successfully work independently, within a team and across teams

Highly developed communication skills
- written and verbal

Initiative

Demonstrated ability to juggle multiple tasks and issues simultaneously

Demonstrated ability to manage difficult issues in a calm and considered manner

High level computer literacy (proficient with Microsoft Word and Excel)

Strong numeracy skills

Results focused with demonstrated ability to meet targets and timelines

Current driver licence

Desirable

Experience in a complex, multi-site, 24 hours, 7 days per week organisation

Proven experience in the management of rosters

Previous experience in or demonstrated understanding of the healthcare industry

Demonstrated understanding of Human Resource practices, policies, procedures and methodologies

Demonstrated understanding of industrial Awards and agreements

Experience in the production of employment contracts for senior staff

Experience in the on boarding of medical staff

Key Result Areas /Key Performance Indicators

All rosters are prepared and distributed and where changes are required, are communicated to all relevant parties in a timely manner

Details of all medical staff are accurately maintained on the relevant database

All JMS issued with staff badges and required ICT access within agreed timeframes

All JMS rosters are prepared and posted within award requirements

All JMS timesheets/Roster On processes are checked, coded and processed within required timeframes

Performance Board information are updated daily

Completion Eastern Health iLearn courses allocated to you in a timely manner

Annual performance reviews with Operations Lead - Junior Medical Staff

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

Diverse and engaging career opportunities

Friendly & supportive team

Flexible working hours

Salary packaging options

Career progression in our teaching hospitals

Next Steps

**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day

Selection Criteria

**Essential**: Customer Service experience with; attention to detail, ability to negotiate outcomes, strong work ethic, ability to work inter-dependently along with high level communication skills

**Essential**: Medical Workforce or Hospital Administration experience along with experience in a complex, multi-site, 24 hour, 7 day per week organisation

**Essential**: High level computer skills with Microsoft Programs including word and excel with proven and proficient expertise in systems or data base management

**Essential**: High level roster skills with knowledge of DIT Award conditions and hours of work for Junior Medical Staff or similar comparable work in the health sector

**Desirable**: Demonstrated understanding of Human Resource practices, policies, procedures and methodologies

Contact Person
JULIE SHALDERS

Contact